Sales Supervisor

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• Inspire and motivate the team by leading by example
• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
• Embody Diptyque values in terms of grooming, language/storytelling and behaviours to ensure a unique client experience aligned with Diptyque signature
• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• Actively contribute to Client Experience training for all team members
• Highly contribute to achievement of Client Experience evaluation target
• Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
• Deal directly and effectively with VIP clients
• Be aware of key competitors and industry trends
• Be the driving force in the development of client database
• Leading by example, achieve CRM KPIs target Product knowledge
• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• Be pro-active in using training tools provided Store Operations
• Responsible for opening and closing check-list
• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• Inspire and motivate the team by leading by example
• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
• Embody Diptyque values in terms of grooming, language/storytelling and behaviours to ensure a unique client experience aligned with Diptyque signature
• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• Actively contribute to Client Experience training for all team members Diptyque
• Highly contribute to achievement of Client Experience evaluation target
• Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager
• Deal directly and effectively with VIP clients
• Be aware of key competitors and industry trends
• Be the driving force in the development of client database
• Leading by example, achieve CRM KPIs target Product knowledge
• Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• Be pro-active in using training tools provided Store Operations
• Be responsible for opening and closing checklist
• Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
• Ensure full knowledge of cash desk procedures and processes
• Be aware of all security and health and safety issues and requirements of the store
• As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
• In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
• Adhere to VM guidelines at all times
• As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
• Be attentive to details and cleanliness of the…