Senior Store Manager

We are looking for an experienced and hands‑on Senior Store Manager to support the overall operations and performance of our retail stores. This role will be responsible for managing the assigned store while also overseeing, coaching, and supporting Store Managers at additional locations as assigned.

The Senior Store Manager will work closely with Store Managers, Assistant Store Managers, Retail Leadership, and Headquarters teams to ensure consistent execution of company standards, strong customer experience, effective team management, and achievement of business goals.

This role will also serve as an important communication and coordination bridge between store teams and Headquarters, ensuring company direction is clearly translated into store‑level execution and important store‑level issues, feedback, and risks are communicated back to leadership accurately and in a timely manner.

This is a hands‑on leadership role for someone who can successfully manage a high‑volume retail environment, identify and solve problems proactively, develop store leaders, and drive strong execution across the retail organization.

• Oversee the day‑to‑day operations of the assigned store and ensure smooth and efficient store execution.
• Drive sales performance, customer service, merchandising standards, inventory accuracy, and overall store productivity.
• Monitor key store performance indicators, identify opportunities for improvement, and develop practical action plans.
• Ensure company policies, operational procedures, and brand standards are consistently followed.
• Support store openings, operational changes, and other retail initiatives as needed.
• Maintain a clean, organized, safe, and customer‑friendly store environment.

• Provide operational oversight, coaching, and guidance to Store Managers at additional locations as assigned.
• Support the onboarding, training, and development of new Store Managers and help them build strong and independent store operations.
• Regularly review store performance, staffing, customer experience, merchandising, inventory, and operational execution with Store Managers.
• Identify performance or operational gaps, establish clear action plans, and hold Store Managers accountable for timely follow‑through.
• Conduct regular store visits and provide practical feedback and support based on direct observation.
• Serve as a senior escalation point for Store Managers while encouraging them to take ownership of day‑to‑day decision‑making and problem‑solving.
• Lead, coach, and develop store employees and management teams.
• Support the training and development of Store Managers and Assistant Store Managers.
• Provide guidance to Store Managers on staffing, scheduling, performance management, and employee development.
• Identify high‑potential employees and support internal leadership development.
• Promote accountability, teamwork, ownership, and a positive workplace culture.
• Help ensure appropriate staffing levels and effective scheduling based on business needs.

• Maintain high standards of customer service and store presentation.
• Monitor customer feedback, service execution, and recurring customer experience issues.
• Coach store teams on customer engagement, selling behaviors, and effective problem‑solving.
• Support the resolution of significant customer concerns when escalation is required.

• Ensure proper execution of merchandising guidelines, product displays, and promotional activities.
• Monitor inventory levels, product availability, replenishment, inventory accuracy, and stockroom organization.
• Partner with relevant teams to address out‑of‑stock, inventory accuracy, and product…