Retail Experience Manager - Customer Training & Journey Lead
Listed on 2026-10-19
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Retail
Retail & Store Manager -
Management
Retail & Store Manager
The New York Botanical Garden seeks an Associate Manager, Retail Customer Experience to enhance the Shop visitor journey by setting service standards, coaching staff, and delivering training that brings the assortment to life.
Reporting to the Director of Retail, NYBG Shop, you will lead staff on site, coordinate with Membership, Admissions and Education, and develop engaging programs that boost guest satisfaction and sales while aligning with the Garden’s broader visitor experience.
We would love to welcome a new Retail Experience Manager
- Customer Training & Journey Lead to our team in New York, NY, United States.
Our team is growing, and we are hiring a Retail Experience Manager
- Customer Training & Journey Lead in New York, NY, United States.
This opening is for the Retail Experience Manager
- Customer Training & Journey Lead role at New York Botanical Garden.
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