Asset Protection Specialist , NY

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities:
Well Being, Risk Mitigation, Financial Value, and Social Impact.

We are hiring one Asset Protection Specialist for our Soho Broadway location and one Asset Protection Specialist for our NYC 5th Ave location. Please let us know if you'd like to be considered for Soho Broadway, NYC 5th Avenue, or both locations.

core responsibilities

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager or Field Lead and connecting regularly with the Store Manager. In partnership with the store leadership team, they ensure excellence in Asset Protection and promote a safe and secure environment for guests and staff. By maintaining a visible, professional presence, interacting with guests, and educating the team on safety and security practices, they work to prevent loss.

They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

• Maintain a visible presence on the sales floor, interacting with guests to ensure a great guest experience. Move dynamically to support the team in resolving AP-related guest feedback and address concerns or escalations.
• Understand and communicate lululemon Asset Protection policies and procedures, coaching leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
• Input theft, fraud, or safety incidents into case management systems to support investigations
• Partner with Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with all team members and build relationships with law enforcement officials, neighbouring retailers, property security teams, and in-region lululemon…