Store Manager, Retail & Store Manager

Nxt Legaci Gaming is seeking an experienced, motivated, and results-driven Full-Time Store Manager to lead daily operations at our flagship gaming and collectibles destination in Times Square.

We specialize in trading card games, collectibles, gaming, pop culture, and live entertainment. Our store combines a unique retail experience with tournaments, community events, celebrity appearances, and special activations.

We're looking for a hands-on leader who can drive sales, manage employees, oversee store operations, and maintain exceptional customer service standards while ensuring all departments operate efficiently.

The ideal candidate is highly organized, accountable, proactive, and comfortable leading a team in a fast-paced retail and entertainment environment.

• Oversee daily store operations, ensuring a clean, organized, secure, and customer-ready environment.
• Supervise opening and closing procedures, register operations, merchandising, and overall store presentation.
• Maintain a consistent presence on the sales floor, leading by example and supporting employees.
• Identify and resolve operational issues quickly and efficiently.
• Enforce company policies, procedures, and professional standards.
• Ensure company inventory, equipment, and assets are properly secured and maintained.

• Supervise, train, coach, and evaluate Sales Associates.
• Assign daily responsibilities and ensure employees remain productive and customer-focused.
• Monitor employee attendance, punctuality, performance, and policy compliance.
• Address performance issues professionally and document disciplinary actions when necessary.
• Manage employee schedules, time-off requests, and staffing coverage.
• Review employee hours, breaks, and attendance through ADP and coordinate weekly payroll approval.
• Maintain appropriate staffing levels while minimizing unnecessary labor expenses and overtime.

• Monitor daily and weekly sales performance using Shopify Analytics.
• Establish accountability for sales goals, customer engagement, and upselling.
• Coach Sales Associates on product knowledge, sales techniques, and customer service.
• Identify opportunities to increase revenue, average transaction value, and overall store profitability.
• Assist with high-value transactions, VIP customers, and special guests.
• Resolve escalated customer concerns professionally and efficiently.
• Ensure customers consistently receive a welcoming and knowledgeable retail experience.

• Coordinate with the Inventory Manager regarding product deliveries, inventory levels, and new releases.
• Ensure merchandise is properly stocked, priced, displayed, and maintained.
• Identify high-performing and underperforming product categories.
• Recommend merchandising adjustments and promotional opportunities based on sales trends.
• Monitor inventory discrepancies, product shortages, and operational concerns.
• Oversee timely fulfillment of online orders and resolve fulfillment issues.

• Work closely with the Tournament Organizer and Events Coordinator to support tournaments, community programming, Legaci Expo, and special activations.
• Ensure proper staffing, floor setup, and operational readiness for scheduled events.
• Coordinate with the Director of Marketing regarding product promotions, campaigns, and in-store marketing opportunities.
• Maintain effective communication between retail staff, inventory, events, and marketing departments.
• Ensure special events and daily retail operations function together without compromising customer service.

• Review daily, weekly, and monthly sales performance against company goals.
• Monitor labor expenses,…