Assistant Boutique Manager

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

• Commercial Performance & Sales Support the Boutique Manager in driving boutique sales and achieving commercial objectives. Monitor key KPIs including sales, conversion, average transaction value, traffic, appointments and individual performance. Identify performance opportunities and propose clear actions to improve results. Lead by example on the sales floor, actively engaging clients and supporting the team in converting opportunities. Support the team on complex negotiations, high-value transactions and key client relationships.
  
  Work collaboratively with Purchasing, Merchandising and other internal teams to maximize commercial opportunities.
• Client Experience & In-Store Journey Ensure every client receives a consistent, elevated and personalized Watchfinder experience. Act as an ambassador for Watchfinder and the wider Richemont Group. Ensure the boutique is always correctly prepared and maintained to welcome clients through operating hours. Coordinate appointments, walk-ins and omni-channel activities to deliver a seamless client journey. Develop strong client relationships and encourage disciplined CRM usage and client follow-up across the team.
  
  Handle client escalations confidently and professionally, finding solutions that protect both the client relationship and the business.
• Team Leadership & Development Support the Boutique Manager in leading, motivating and developing the boutique team. Help set and follow up individual objectives and development plans. Conduct regular coaching, feedback and 1-to-1 conversations to improve individual and collective performance. Lead daily briefs, share business priorities and ensure the team understands its objectives and performance. Identify training and development opportunities across sales techniques, product expertise, hospitality and clienteling.
  
  Participate in recruitment and support the onboarding, induction and probation of new team members. Create a positive, accountable and performance-driven team environment. Act as the leader of the boutique in the Boutique Manager's absence.
• Boutique Operations Ensure smooth and disciplined execution of all day-to-day boutique operations. Supervise back-office activities including stock management, POS displays, cash procedures, documentation and administrative requirements. Support the Boutique Manager in building and managing team schedules according to business needs. Ensure all retail procedures are consistently followed, including selling, customer service, stock management, security and loss prevention. Act as a key user for relevant sales, CRM, customer service and back-office systems.
  
  Ensure KPIs and reporting are accurate, timely and used effectively to support business decisions. Maintain strong stock accuracy and ensure high-value inventory is handled according to security procedures. Work cross-functionally with internal teams to continuously improve processes and boutique efficiency.
• Watch Expertise & Brand Standards Develop an excellent understanding of Watchfinder, its proposition and its role within the pre-owned luxury watch market. Maintain strong knowledge of luxury watchmaking, key Maisons, collections, references and market dynamics. Act as a source of expertise for both clients and colleagues and continuously develop knowledge of the competitive landscape.…