Exempt Operations Manager NY​/PA​/MIDSTATE Area

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Oct 22, 2026

Company:
Tops

Pay Rate Starting at: $62,353.00 annually

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. As a key member of the Retail Management Team, the Operations Manager plays a critical leadership role to ensure a positive shopping experience for Customers and a safe and friendly work environment for Associates. This position is responsible for day to day implementation of assigned business plans & strategies to include: planning, organizing, coordinating, and monitoring all aspects of store operations to optimize growth and profitability.
The Customer Service Manager, Grocery Manager, and/or Night Operations Manager may report into this position, as applicable, based on store organizational structure.

• Responsibility for making or effectively recommending employment-related decisions through active involvement in hiring, orientation, training/development, counseling, disciplinary actions, and resolution of Associate & Labor Relations matters.
• Maintain the basic store operations:
• Quality Insure only the finest, freshest product possible
• Housekeeping Provide a clean and safe environment for customers and associates
• Stock levels and Variety Insure product is available with a wide selection of products
• Clear Correct Pricing All products must have one clearly marked price that corresponds correctly with the price displayed at check-out
• Customer Service Assure total customer satisfaction through courteous, prompt and effective customer service
• Practice basics of profit control (merchandising follow through, cost and shrink control)
• Communicate with department managers frequently
• Insure proper product handling (marking, coding, damage control, product return not for resale, etc.) and proper product receiving/ordering
• Reduce total store shrink and meet or exceed shrink budget in all departments
• Ensure complete and proper execution of the KLT program as outlined for all departments, including reaction to high-shrink items
• Check all logs, weekly for each department (SIR 380, Profit and Loss statement, KLT, and Shrink)
• Actively lead in the inventory counts
• Implement and maintain all applicable sales/merchandising programs, effective ordering, shelf management, product availability and monitoring of direct store deliveries (DSD) in order to insure profitability and growth
• Oversee scan/pricing department operations
• Make certain that price integrity is adhered to by ensuring that all store pricing is accurate and the scan guarantee policy is being followed
• Assesses effectiveness and productivity of departments and store personnel
• Monitors scheduling in relationship to store conditions and makes appropriate adjustments or recommendations
• Consults with department managers about personnel problems and training
• Checks that safety and sanitation procedures are followed and that working conditions are safe and clean
• Completes appropriate injury investigations and completes reporting form when required
• Demonstrates understanding of store priorities, can anticipate change and shows initiative in problem solving
• Act as Manager on Duty as needed, responsible for knowing all opening and closing procedures and enforcing all proper operating procedure throughout the store.
• Perform tasks as assigned by the store manager

• Must be 18 years of age
• High School Education
• 3-5 years retail experience preferred
• Ability to work in multiple stores within the district/ region based on the needs of the business

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Working knowledge of all aspects of store management and operations
• Business Insight/ Problem Solving, Communication Skills, Delegation, Flexibility, Human Relation Skills, Leadership, Management Control, Planning and Organization, Initiative
• Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

• Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,
• Operation of the following:
• Baler/compactor (must be 18 years of age)
• Telephone
• Case cutter (must be 16 years of age)
• Scale
• Pallet jacks (must be 18 years of age)
• Wrapping Machine
• Media scale
• Computer
• Oven
• Walkie Stacker (must be 18 years of…