Store Team Leader

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Retail
- Administration Full Time
- Reg 37.50 hours Webster, NY, US

$58,000.00 To $67,000.00 Annually

Lead with energy. Lead with purpose.

Our Store Managers are the driving force behind our retail success—leading teams, setting the tone for the store, and turning mission into action every day. This role blends hands‑on leadership, operational accountability, and people development to create welcoming, high‑performing stores that help elevate our communities. If you’re energized by leading others, owning results, and making a meaningful impact, this is a leadership role with real purpose.

The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day‑to‑day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained.

This position will also partner with other members of the Retail Administration & Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

• Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.
• The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within time frames.
• Achieves revenue to expense ratio target.
• Adheres to percent labor to sales metric.
• Ensures compliance with Organization Safety standards.
• Ensures that all store team members are trained and up‑to‑date in required Goodwill operating policies, required in‑store safety programs and on‑the‑job training experiences.
• Demonstrates the highest level of customer service in all activities.
• Reviews customer concerns and resolves them appropriately within established guidelines.
• Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated time frames.
• Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.
• Assures that loss prevention programs are adhered to, implemented in store and are within Goodwill’s established standards.
• Manages a broad range of store activities: ensures that established standards, plans, plan‑ograms, and advertising/signage are implemented and maintained; ensures polite and courteous acceptance of donations; coordinates with Director of DGR Operations for final decisions on donations; ensures complete processing of donations, both hard goods and clothing; monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjust as necessary;
  
  reviews applications, interviews, selects and completes new hire process for team members; prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management; trains and develops retail management teams for growth…