Assistant Amenity Manager

• Location URBN Playground,Manhattan, NY, 10017,United States
• Base Pay $20.00 / Hour
• Job Category Operations, Hospitality , Amenity Management
• Employee Type FT Hourly Non-Exempt
• Required Degree High school

Description

Assist the Amenity Manager with daily operations across all amenity areas, including fitness centers, lounges, pools, rooftops, clubrooms, business centers, and other resident spaces.

Provide exceptional customer service and respond promptly and professionally to resident questions, requests, and concerns.

Monitor amenity spaces to ensure cleanliness, organization, safety, and proper presentation.

Assist with planning and coordinating resident events, programs, and activities.

Support amenity reservations, bookings, access management, and enforcement of usage policies.

Conduct regular inspections and report maintenance, safety, or operational issues to the appropriate departments.

Coordinate with housekeeping, maintenance, security, vendors, and other property staff to address operational needs.

Assist with inventory management and ordering amenity supplies and equipment.

Enforce property rules and amenity guidelines consistently, professionally, and courteously.

Coordinate vendor services and help ensure work meets property standards.

Support opening, closing, and shift handoff procedures, ensuring amenity areas are properly secured.

Maintain accurate records, schedules, incident reports, and other operational documentation.

Assist with training and supervising amenity staff as needed.

Provide coverage for the Amenity Manager during absences and assist with other property operations as assigned.

1–3 years of experience in hospitality, residential property management, customer service, events, recreation, or a related field preferred.

Strong communication, organizational, and interpersonal skills.

Professional, friendly, and service-oriented demeanor.

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Strong attention to detail, sound judgment, and problem-solving abilities.

Proficiency in Microsoft Office and familiarity with basic administrative systems.

Ability to work independently and collaboratively as part of a team.

Flexibility to support operational needs as required.

Ability to stand and walk for extended periods.

Ability to occasionally lift and carry supplies or equipment.

Ability to conduct regular inspections of indoor and outdoor amenity spaces.

This position requires availability Sunday through Thursday , with occasional flexibility for evenings, holidays, and other operational needs.

The Assistant Amenity Manager supports the Amenity Manager in overseeing daily amenity operations, maintaining facility standards, and delivering an exceptional resident experience. Responsibilities include coordinating reservations and events, monitoring cleanliness and safety, addressing maintenance needs, managing supplies, enforcing amenity policies, coordinating with vendors and property staff, and assisting with staff supervision and administrative tasks.
The ideal candidate has strong communication, organization, customer service, and problem-solving skills, with the ability to multitask and work independently in a fast-paced residential environment.