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Energy Programs Scheduler

Job in Town of Greenfield, Saratoga County, New York, USA
Listing for: Community Action Pioneer Valley, Inc.
Part Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 15 - 25 USD Hourly USD 15.00 25.00 HOUR

Job Description & How to Apply Below

DEPARTMENT: Energy Department

POSITION TITLE:
Energy Programs Scheduler

LOCATION: 326 Deerfield Street, Greenfield

STATUS: Non-Exempt

SUPERVISOR: Energy Operations Coordinator

POSITION SUMMARY

The Energy Programs Scheduler is responsible for scheduling Electrical Efficiency, Weatherization, Air Source Heat Pump (ASHP), Heating System, and Home Repair assessment appointments with energy program clients and technicians. Provide telephone support for Energy Programs. Assist with sending reminders to scheduled clients.

ESSENTIAL RESPONSIBILITIES
  • Answer phone calls and return voice messages.
  • Schedule Electrical Efficiency, Weatherization, ASHP, Heating System, and Home Repair Assessment appointments for eligible clients.
  • Use of GPS and Maps to streamline travel between appointments.
  • After the client appointments are scheduled, create job numbers in database and job folders.
  • Answer general questions pertaining to the Energy Department.
  • Update multiple databases with pertinent information.
  • Responding to funding source’s Statewide board questions. Confirm whether we are in progress with client or not.
  • Maintain basic knowledge and resources of the other Agency programs to direct and assist clients.
  • Follow program guidelines for the use of all required database systems including, but not limited to, SharePoint, CSG Identity, CSM, InDemand,  Boards, Excel spreadsheets and others as required.
  • Provide follow-up support to clients by phone after services are completed, in accordance with program guidelines.
  • Assist with other clerical duties as needed including filing, mailings, phone coverage, etc.
  • Maintain a high level of customer service following established Community Action Customer Service Standards and all applicable guidelines set forth by the program.
  • Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
  • Comply with agency and funders’ paperwork requirements and procedures.
  • Maintains strictest confidentiality.
  • Performs related work as required.
  • Willing to sign up for and attend after-hours or weekend events as needed.

    • This does not cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Other duties, responsibilities, and activities may be adjusted to meet the operational needs of the agency.

    Requirements QUALIFICATIONS/SKILLS

    The ideal candidate will demonstrate the following competencies:

    • Interpersonal communication – verbal and written.
    • Organizational skills and attention to detail.
    • Conflict resolution, problem-solving, establishing priorities, navigating change.
    • Judgement and decision-making.
    • Ability to work both independently and as a member of a team.
    • Knowledge of or the ability to learn program data systems, excel and spreadsheets required.
    • Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.
    Key Knowledge and

    Experience:
    • Experience working with marginalized communities and individuals with low incomes.
    • Adapt to changing priorities and demonstrate close attention to details.
    • Proficient computer skills (Microsoft Suite and databases).
    • Must be able to acquire a basic understanding of the program certification procedures.
    • Understanding data capture and tracking methods. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.
    To Qualify:

    Minimum Qualifications /Transferable

    Skills:
    • High School Diploma or equivalent required.
    • One year of experience in customer service, ability to engage in a compassionate, empathetic manner.
    • Bilingual (Spanish or…
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