Sales Assistant

Overview

This is your opportunity to join a growing technology firm in lower Westchester as a Sales Fulfillment Associate. In this role, you will support both Sales & Operations to deliver high-quality customer service to our business buyers. This is a fast-paced role with a diverse set of daily activities centered around ensuring accurate software set-up and access for new customers.

As a leader in the  and fake  industry, we have been in business for over twenty-five years and continue to innovate and expand our market share.

Our office is located about one block from Bronxville Metro North station, and this is a Monday - Friday, 9-5, in-office opportunity.

Job Title:

Sales Fulfillment/ Sales Assistant

Location:

Bronxville, NY

Reports To:

Sales Manager

• Handle inbound phone calls, emails, and web chats, providing initial customer support or routing to the appropriate sales representative.
• Prepare and manage quotes, sales orders, and invoices, ensuring timely fulfillment in coordination with operations.
• Process customer purchase orders, vendor registrations, and invoice submissions.
• Manage subscriptions, including creation, renewals, and troubleshooting payment or account issues.
• Maintain and update CRM records (Zoho), ensuring data accuracy for leads, accounts, and contacts.
• Support follow-up communications with prospects and customers, using standardized templates and reminders.
• Assist with compliance and vendor portal documentation, onboarding forms, and other customer requirements.
• Contribute to sales campaigns and post-sale customer engagement activities.
• Track outstanding accounts and coordinate follow-ups with customers to resolve billing issues.

• Strong organizational and multitasking skills with sharp attention to detail.
• Excellent written and verbal communication skills.
• Customer-service mindset with a professional, proactive demeanor.
• Proficiency with CRM systems is a plus
• Experience in Zoho is a plus
• Ability to quickly learn technical products and industry terminology.
• 0 - 2 years of prior experience
• Prior experience in sales support, customer service, or administrative roles preferred.

• Salary range: $45,000 – $50,000 per year, commensurate with experience

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

To apply for the Sales Assistant position at Token Works, select easy apply and then click the link below to access our dedicated job portal. You are required to complete the assessment in order to be considered for the role.

The streamlined process begins with a quick 15-minute assessment, designed to evaluate key cognitive skills such as problem-solving, attention to detail, and learning agility—qualities essential for success in this role. Once completed, you ll proceed to upload your resume and respond to a set of pre-recorded video questions, allowing you to showcase your experience and personality at your own pace and convenience.

Only applicants who follow this process will be considered for this role.