KAM Specialty Care - Oncology & GI; Northern Greece

Job Description

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• Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts

• Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders

• Responsible for driving and achieving the business objectives within the allocated budget

• Understand the account situation, challenges and needs

• Formulate comprehensive, robust and insight-driven key account plans

• Deliver on agreed objectives and tactics within the key accounts in order to drive
  Takeda performance

• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)

• Manage the account plan execution according to agreed timelines and budget

• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
  (including commercial, medical, market access, CEE)

• Support and collaborate with Market Access partners to gain product access to local formularies and/or protocols within own accounts.

• In coordination with supply chain, ensure Takeda product(s) is/are available at account level

• Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.

• Act as an ambassador of the Takeda brand, its vision and values

• Develop long-term relationships between Takeda and key strategic accounts and
  their stakeholders

• Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients

• Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors

• Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

• Demonstrate understanding of policy and healthcare environment

• Inclusion of NGCE (Next Generation Customer Engagement) i.e Omnichannel Customer Engagement (OCE) & Data & Insights capabilities as a two-fold item:

  • Successful implementation of OCE activities described in the Brand Plans.

  • Mapping of stakeholders needs & preferences to wisely execute interactions in an omni-directional way, maximizing efficiency and engagement.

  • Analyse data both own data as well as territory/ account data to make valuable insights & form decisions that will drive performance

• Proactively coordinate collaboration with marketing, medical, market access, DD&T (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.

• Monitor the account plan progress and hold collaborators, and self, accountable as agreed

• Lead the core account team meetings and present account plans and progress at relevant local meetings to the management

• Identify and address any collaboration misalignments

• Lead planning and executing activities in a Value-based Key Account Management (VB-KAM) approach, by providing holistic solutions to stakeholders.

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders

• Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
  Use learnings to further improve planning and execution

• Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives. Operating effectively out of comfort zone

• Actively…