Strategic Account Executive - GEMS

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.

At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The Strategic Account Executive – GEMS is responsible for driving revenue growth and long‑term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high‑value, complex telecommunications solutions, including voice, data, cloud, and managed services, tailored to the unique needs of public and institutional clients. This role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing and care.

Account Strategy & Growth:

• Develop and execute strategic account plans for key GEMS clients. Identify opportunities for upselling and cross‑selling services tailored to each vertical.
• Proactively call assigned customers to coordinate periodic business reviews as defined by customer.

Client Engagement:

• Build strong, long‑term relationships with decision‑makers, procurement teams, and technical stakeholders. Act as the single point of contact for assigned accounts.
• Actively manage upcoming contract expirations and track/report renewal success rate.
• Serve as the primary contact and key point of escalation for post‑sale issues that arise and own communication to customer through final resolution.

Solution Selling:

• Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.

Proposal & Contract Management:

• Lead the RFP/RFI process, ensuring competitive and compliant proposals. Negotiate contracts in alignment with client requirements and company policy.
• Review existing contracted services and ensure customer has copies of contracts, circuit ’s and key personnel contact information for support departments within Astound (NOC, Billing and Care)

Market Intelligence:

• Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E‑Rate, government grants), and compliance requirements.

Cross‑Functional

Collaboration:

• Engage internal stakeholders and collaborate with sales representative to assist as needed for installation updates and general customer follow up.
• Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.

Revenue Targets:

• Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.
• Quarterly and/or periodic travel within footprint for customer meetings.
• Must hold valid driver’s license and maintain clean driving record.
• Other duties as assigned.

Education:

• Bachelor’s Degree or equivalent experience in sales

Experience:

• Minimum 8 year track record of success selling to large business with technical solution.
• 5+ years’ experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service…