Account Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

Full Time in Buffalo, NY

• Hourly Plus Commission
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Compensation and Benefits

• Estimated $37K – $41K base pay annually.
• Hourly pay plus Bonus Opportunities.
• 8:45-5pm M-F, No Weekends.
• Paid time off (vacation and personal/sick days).
• Paid Holidays/ Federal Holidays Off.
• Casual, small office environment with a large well-known company.
• 45-minute Lunch.
• 401K Match.
• Great opportunity for customer service experience and advancement.
• Computer competency / familiarity with Microsoft Office preferred.
• Interview requires a simple literacy and math assessment.
• Licensed position – Attainment of NY Property/Casualty insurance license required with Reimbursement for Course and 1st test.
• No Education Requirement – all are encouraged to apply.

• Answer phones and direct customers to appropriate team members.
• Process payments, email documents, and assist sales staff.
• Identify customer needs and respond accordingly with fast, accurate and friendly service.
• Assisting with general office duties.
• Help maintain high retention rate by building strong relationships with existing clients.
• Taking on additional higher-level tasks as new skills and knowledge are acquired (like conducting client appointments, policy coverage analysis and evaluation, among other things).

• Have an upbeat, positive, and coachable attitude.
• Ability to prioritize, follow-through, follow up, and work effectively with a team.
• Excellent Communication skills, and Strong Work Ethic.
• No Education Requirement – all are encouraged to apply.

Our goal is to not only help our customers meet their ever-changing needs throughout their life, but to also promote a healthy work-life balance within our own team. Customer service is sometimes difficult, but we are looking for someone who will persevere and find the positives in any situation. Empathy, Professionalism, and a little Detective work go a long way in determining the best ways to help our customers accomplish their goals to meet their needs.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none