Healthcare Services Account Manager

Job Description Summary

The Healthcare Services Account Manager (HSAM) is responsible for driving service sales growth in New York City by achieving annual revenue targets, building strong relationships with key decision-makers, and identifying opportunities to meet customer needs. This role involves managing the full sales cycle, including prospecting, renewals, multi‑vendor expansion, and lifecycle management of GE equipment, while collaborating with internal teams to deliver seamless customer service.

The HSAM must maintain deep knowledge of GE products, market trends, and customer challenges, effectively differentiate offerings, and represent the company at industry events. Success requires strong communication, negotiation, and relationship‑building skills, along with proven experience in healthcare sales and a solid understanding of the U.S. healthcare system.

The Healthcare Services Account Manager (HSAM) is responsible for creating and winning Service sales opportunities primarily in New York City.

• Accountable for Annual achievement of multiple sales and revenue OP targets for assigned territory
• Cultivating, leveraging, and developing long‑term customer relationships, including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools
• Collaborate with Market Service Director and Executive Strategic Client Directors within the market to provide seamless customer service.
• Manage operating plan objectives relative to Point of Sale (POS), Renewal (DI, CS) Warranty Conversion, Multi‑Vendor Expansion, GE Winbacks, and Options and Upgrades.
• Maintain up to date detailed knowledge of customer products and services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers. Continuously update understanding of customers changing clinical and/or operational issues and challenges
• Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision‑making process. Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.
• Prospect for new customers and business in addition to growing and maintaining our existing customer portfolio.
• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities
• Manage install base and drive lifecycle management. Maintain strategic focus on lifecycle cost for GE equipment.
• Generate leads for Asset Management /Optimization opportunities.
• Track and communicate market trends to/from the field including competitor data and develop and lead effective counter strategies.
• Share and follow‑up identified leads to other product lines within own accounts and or One GEHC accounts

• Bachelor’s degree and a minimum of 2 years selling experience OR an associate degree with a minimum of 5 years selling experience OR a high school diploma with a minimum of 10 years selling experience.
• Previous experience in the Healthcare industry and/or commercial sales
• Excellent verbal and written communication skills in local language
• Ability to synthesize complex issues and communicate in simple messages
• Excellent negotiation & closing skills
• Strong presentation and relationship building skills
• Ability to energize, develop and build rapport at all levels within an organization and work well within a team
• Valid motor vehicle license
• You must be legally authorized to work in the United States without restriction

• Proven experience and success selling capital equipment and/or Service
• Hospital executive relationship building skills
• Excellent computer and analytical skills
• Strong understanding on the US Healthcare system and buying groups

We expect all employees to live and breathe our…