Enterprise SaaS Account Manager

Location: New York

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Enterprise Account Manager – New York (Hybrid)

A fast-growing SaaS company that develops cloud‑based software solutions for R&D organisations, empowering materials and chemistry teams to accelerate innovation, is seeking an exceptional Account Management professional to join its expanding team in New York.

This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organisations. If you have a strong track record of successful customer engagements and are excited about driving meaningful outcomes in a fast‑paced start‑up environment, this could be a great fit.

Experience delivering analytics products or enterprise SaaS platforms into large organisations is a significant advantage.

On offer: $100,000 – $180,000 depending on experience + commission + equity.

Responsibilities of the SaaS Enterprise Account Manager

• Own post‑sales customer success, driving renewals, expansion, and long‑term advocacy
• Lead customer implementations, manage timelines, and keep internal teams and customer stakeholders aligned
• Increase customer engagement through regular check‑ins, business reviews, and deep insight into customer usage and goals
• Serve as a trusted advisor by demonstrating ROI, providing strategic guidance, and ensuring customers achieve measurable success
• Partner closely with Sales to design and execute expansion strategies for key accounts
• Collaborate with Implementation and Product teams to identify opportunities to improve the product and overall customer journey
• Act as the internal “voice of the customer,” advocating for customer needs and enhancements

Key requirements of the SaaS Enterprise Account Manager

• Proven success with renewals and upselling within large accounts
• Strong executive presence with excellent written and verbal communication skills
• Excellent analytical and problem‑solving abilities
• Ability to travel approximately 20–30% (U.S. travel)
• Experience working with complex, multi‑divisional, and multi‑geographic customers
• Opportunity to grow with a rapidly scaling SaaS company
• High‑impact role with ownership over key enterprise relationships
• Collaborative, fast‑paced start‑up environment
• Levelling and compensation aligned to experience and performance

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Chemical Manufacturing, IT System Custom Software Development, and Information Services

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