Vice President CX Business Development

Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar’s Insights division. The successful candidate will have a strong understanding of modern Customer Experience programs in order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team.

RESPONSIBILITIES

• Delivers winning proposals and pitches. Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar

• Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning

• Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business

• Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win

• Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities

• Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact

• Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients.

• Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails

• Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer

• Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities

• Builds strong relationships with our client, commercial and domain leads

• Demonstrates our core values and behaviours, celebrates wins and learns from our losses

CAPABILITIES

• Adept at selling a range of tools, balancing the needs of the client and the Kantar business

• Commercially focused, with experience of selling CX-focused solutions to a variety of clients

• Able to deliver winning proposals independently and support on larger opportunities

• Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients

• Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer

• Constructively challenges existing processes and identifies area for improvement

• Compelling client presenter and storyteller

• Able to engage a range of client archetypes and industries and identify and deliver against their needs

• An effective networker, and a purposeful collaborator; builds essential to winning work

• Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients

• Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work

• Proven success working with partners such as Qualtrics and Medallia

SKILLS

• An ability to think clearly and incisively about strategic CX issues related to client’s business needs and briefs

• Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish

• Working with the wider CX team and being the focal point in client discussions

What’s in it for you

We provide a highly competitive benefits package!

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with matching
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

At Kantar, we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are…