Sales Account Manager

Join to apply for the Sales Account Manager role at Gateway Services Inc.

The Sales Account Manager (SAM), reporting to the Regional Sales Manager, acquires new business and nurtures existing customer relationships. The SAM maintains and develops existing customers through high levels of service to expand and strengthen the relationship, and identifies, qualifies, and supports upsell opportunities. In addition, the SAM acquires new business within an assigned territory. As a vital member of the sales team, this role focuses on strategic planning, administration, and optimizing revenue within the territory.

• Meet or exceed minimum sales activity requirements set by the company.
• Achieve or surpass revenue and customer retention goals.
• Meet or exceed Book of Business growth targets for the territory.
• Aggressively sell Gateway services to prospective customers in a specific territory.
• Adopt and expertly use the provided CRM tools to manage and track customer interactions.
• Continuously sell all products and services offered by Gateway or affiliated companies.
• Collaborate with the sales and operations team to develop effective sales and service strategies.
• Proactively conduct outbound customer outreach calls weekly.
• Maintain a high‑profile presence in the market through client care visits.

• Develop and maintain existing customer relationships through ethical and appropriate methods.
• Identify Key Accounts with declining revenue and formulate retention strategies.
• Conduct strategic account reviews with all assigned customers regularly.
• Ensure timely follow‑up on all account issues for Key Accounts.
• Organize sales activities and utilize geocoding to maximize productive time.

• Develop an annual sales and marketing strategy to accomplish sales goals and budget.
• Monitor and anticipate competitive activity to position Gateway or affiliated company as the preferred vendor.
• Complete standard weekly and quarterly reports and any ad hoc reporting requests.

• Liaise with customers to understand their requirements for current and upcoming products and services.
• Handle and respond to all customer problems and inquiries expediently and in the best interest of both the customer and the company.
• Debrief on any Key Account service issues with the appropriate Operations team members.
• Understand the unique needs and challenges of each veterinary clinic and tailor our services to meet those requirements.

• Previous industry experience, including familiarity with veterinarian clinics or the vet industry.
• 3+ years of account management or equivalent in‑hospital experience.
• Understanding and application of account management skills.
• Post‑secondary education, preferably in business or sales and marketing.
• Proficiency in Microsoft Office suite and strong internet skills.
• Comfortable working toward Key Performance Indicators (KPIs).
• Clean driver’s record and access to a vehicle.

• Excellent oral communication skills, comfortable in presenting complex topics to industry experts.
• Strong written communication abilities, able to express ideas through e‑mails, reports, memos, etc.
• Active listening skills and the ability to understand and apply the oral communications of others.

• Self‑starter with initiative and internal motivation.
• Maintains integrity and organizational norms.
• High energy and stamina with a sense of urgency.
• Effective stress management and commitment to success.
• Positive attitude and enthusiasm.
• Strong organizational and time management skills.
• Tenacious and resilient in pursuing sales objectives.
• Independence and continuous self‑improvement.

• Team player, willing to assist others.
• Demonstrates sensitivity, empathy, and reliability.
• Persuasive with keen sense of judgment.
• Decisive and creative problem‑solver.
• Maintains a professional appearance and demeanor.

• Mobility to drive a vehicle for business needs.
• Ability to sit for up to eight hours per day; walk for up to four hours per day.
• Proficient in operating a personal computer.
• Regular communication over the phone…