Director, Revenue Operations

Overview

Met Tel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are looking for a Director - Sales Operations to lead our sales enablement and analytics function in NYC!

Are you passionate about driving sales performance through process optimization, data analytics, and cross-functional collaboration? Join Met Tel's dynamic Sales Leadership Team as Director - Sales Operations! In this strategic role, you'll be the operational backbone that empowers our sales organization through data-driven insights, streamlined processes, and collaborative enablement.

• Sales Process Excellence – Design and optimize sales processes from lead generation through deal closure; lead the design, implementation, and continuous improvement of sales processes.
• Process Documentation – Create and maintain sales playbooks, methodologies, and standard operating procedures.
• Performance Optimization – Identify process bottlenecks and implement solutions to improve sales velocity and efficiency.

• Sales Analytics Leadership – Own sales performance analytics, funnel analysis, and conversion metrics across the sales organization.
• Advanced Reporting – Create comprehensive dashboards and reports that provide actionable insights for sales leadership and teams.
• Forecasting & Planning – Lead quarterly sales forecasting, pipeline analysis, and performance tracking initiatives.

• Sales Enablement Partnership – Work closely with enablement teams to develop training, content, and tools that support sales process execution.
• Product Collaboration – Partner with Product teams to align sales processes with product capabilities and go-to-market strategies.
• Marketing Alignment – Collaborate with Marketing to optimize lead handoff processes, attribution tracking, and campaign effectiveness measurement.
• Operational Support – Provide day-to-day operational support to sales teams including process guidance, data analysis, and performance insights.
• Technology Management – Oversee sales technology stack (Salesforce, Gong, Zoom Info, Clari) to ensure optimal performance and adoption.
• Training & Adoption – Support sales teams in adopting new processes, tools, and methodologies through training and change management.

• Drive Process Improvement – Lead initiatives that streamline sales workflows and eliminate inefficiencies.
• Data-Driven Decision Making – Provide analytical insights that inform sales strategies and tactical decisions.
• Cross-Functional Impact – Build strong partnerships with Enablement, Product, and Marketing teams to optimize overall go-to-market effectiveness.
• Sales Team Enablement – Support sales teams with process guidance, performance insights, and operational efficiency.
• Technology Optimization – Ensure sales technology stack delivers maximum value through effective implementation and user adoption.
• Metrics & Measurement – Establish and track key performance indicators that drive sales success and organizational growth.

• Sales Process Experience – 5-7 years of experience in sales operations with focus on process design and optimization.
• Data Analytics Skills – Strong expertise in sales analytics, reporting,…