VP Account Management

About Acast

Since 2014, Acast has been building the world’s most valuable podcast marketplace, creating the technology that connects podcast creators, advertisers, and listeners. Its marketplace spans more than 140,000 podcasts, 3,300 advertisers, and one billion quarterly listens. Crucially, those listens are monetized wherever they happen—across any podcast app or listening platform.

Acast is seeking a Vice President, Account Management (US) to lead and transform our U.S. sales support and client services organization. This executive will be a strategic operator and subject matter expert responsible for evolving the account management function into a scalable, high‑performance, client‑centric engine that drives retention, upsell, and revenue optimization. This role will focus on building best‑in‑class internal processes, systems, and offshore/nearshore data management infrastructure to support a rapidly growing U.S. sales organization.

The VP will lead premium client services for top‑tier advertisers and agency partners while architecting a scalable support model that enhances seller productivity and revenue growth.

Compensation range: $220,000 - $240,000 annual + bonus

• Define and execute the U.S. account management vision aligned with Acast’s commercial strategy.
• Evolve the sales support structure to improve operational efficiency, seller enablement, and client satisfaction.
• Design and implement a scalable coverage model that supports enterprise, mid‑market, and growth accounts.
• Partner with Sales, Ad Operations, Revenue Operations, Product, and Finance to ensure seamless cross‑functional execution.

• Serve as a subject matter expert in account management operations and client services.
• Develop and optimize internal processes, workflows, SLAs, and best practices to standardize execution across the U.S. organization.
• Lead CRM and systems enhancements to improve forecasting accuracy, tracking, renewals, and revenue optimization.
• Implement performance metrics and dashboards to measure retention, upsell, yield optimization, and client satisfaction.

• Oversee enterprise‑level account management for Acast’s largest U.S. relationships.
• Develop white‑glove service frameworks tailored to premium clients.
• Lead strategic business reviews (QBRs), performance reporting, and executive‑level client engagement.
• Identify and drive renewal, cross‑sell, and upsell opportunities through data‑driven insights.

• Partner closely with U.S. Sales leadership to maximize long term value across accounts.
• Build structured upsell and optimization playbooks for the account management team.
• Implement revenue retention strategies and proactive renewal management frameworks.
• Leverage data and performance insights to identify incremental revenue opportunities.

• Recruit, mentor, and scale a high‑performing U.S. account management team (15-20 employees).
• Develop clear career paths and training programs to elevate subject matter expertise.
• Foster a culture of accountability, collaboration, and operational excellence.
• Create performance standards tied to retention, upsell, and client satisfaction metrics.

• 12+ years of experience in account management, client services, revenue operations, or sales support leadership within digital media, advertising, ad tech, or related industries.
• Proven experience scaling sales support or account management teams in high‑growth environments.
• Demonstrated expertise in offshore and nearshore operational management.
• Strong systems orientation, including CRM optimization and revenue reporting tools.
• Deep understanding of…