Sales Manager

Job Description

Stretch Lab (New York, NY area)

Founded in 2015 in Venice, California, Stretch Lab is the global leader in professional, one-on-one assisted stretching. With over 500 locations worldwide, we have built a team of experts from fields such as physical therapy, chiropractic medicine, and yoga to empower our clients to "Live Long". Our proprietary FlexologistTM Training Program is the only accredited certificate program in the industry, ensuring our clients receive a world-class experience every time.

We are seeking a high-energy, sales-motivated leader to drive studio growth and membership enrollment. The Sales Manager role is a hands-on position comprised of 80-90% direct sales and outreach, and 10-20% staff management and studio operations. You will be responsible for managing a team of Sales Associates and ensuring the studio meets or exceeds all revenue targets.

This role is critical for the success of our studio, particularly in building membership counts for new and pre-sale locations through strategic partnerships and community engagement. Successful Sales Managers in our organization have clear pathways for promotion to Area Sales Manager
.

• Develop and implement strategic plans to achieve monthly revenue targets for memberships, private sessions, and retail sales.
• Drive lead generation through "grassroots" marketing, networking with local businesses, and community outreach.
• Maintain active daily outreach via phone calls, texts, and emails to prospective members.
• Conduct studio tours and deliver compelling sales pitches to prospective members.
• Utilize CRM software (Club Ready) to track daily membership activities and lead management.

• Build and maintain strategic relationships with local businesses to generate new leads for pre-sale studios.
• Coordinate and execute "pop-up" events in the community, including logistics, staffing, and on-site lead collection.
• Represent the studio externally to expand reach and brand credibility within the neighborhood.

• Lead, mentor, and motivate a team of Sales Associates.
• Recruit, train, and supervise Sales Representatives and Flexologists on sales processes.
• Conduct weekly sales training sessions with staff to improve conversion rates and performance.
• Develop and monitor KPIs and reporting dashboards to track team performance.

• Manage retail inventory counts and coordinate with vendors to ensure products are stocked.
• Enforce standard operating procedures (SOPs) and company policies.
• Ensure the studio maintains impeccable cleanliness and organization.
• Handle high-level customer service decisions and resolve member concerns independently.

• Experience:
  
  5+ years of fitness sales or membership sales experience is preferred.
• Sales Prowess: A proven track record for driving revenue and a confidence in generating personal sales.
• Technical
  
  Skills:
  
  Proficiency with computers and studio software (experience with Club Ready is a major plus).
• Communication:
  Strong interpersonal skills with the ability to communicate professionally in person, by phone, and via email.
• Mindset:
  Solution-based, results-oriented, and highly organized with a competitive spirit.
• Schedule:
  
  Ability to work a flexible schedule, including weekdays, nights, and weekends.
• Passion:
  An affinity for fitness and wellness is required.

• Competitive base salary/hourly wage.
• Uncapped commission opportunities based on membership and retail sales.
• Potential for monthly performance-based bonuses.
• Complimentary memberships and employee retail discounts.
• Growth potential within a rapidly expanding company.

Benefits including 401(k) for eligible full-time employees.

Founded in 2015 in Venice, California, Stretch Lab has expanded to over 500+ locations worldwide. We've built a team of experts from diverse fields – including physical therapy, chiropractic medicine, and more – and collaborated with the world’s leading authority on stretching and flexibility. This unique synergy ensures we have the finest team of stretching professionals anywhere. Our proprietary FlexologistTM Training Program is the only accredited certificate program recognized by the Institute for Credentialing Excellence for assisted stretching, guaranteeing our clients a world-class stretching session every time.