Senior Director, Fan & CX Strategy
Listed on 2026-10-12
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Sales
Director of Sales
Location: New York
Major League Baseball is seeking a Senior Director, Consumer Experience to lead MLB’s CX team and oversee all aspects of consumer experience and support. You will manage BPO partnerships and call centers, govern CX budgets, and align with departments to minimize fan friction across MLB platforms.
You will report to the Senior VP, Consumer Products – Retail & Consumer Experience, balancing strategic vision with hands-on execution to ensure seamless fan interactions and escalations.
We are currently recruiting a Senior Director, Fan Experience & CX Strategy for our team in New York, NY, United States.
For the Senior Director, Fan Experience & CX Strategy position at Major League Baseball (MLB), we are reviewing applications now.
Step into the Senior Director, Fan Experience & CX Strategy role at Major League Baseball (MLB) in New York, NY, United States and grow with us.
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