Director, Strategic Accounts Onsite NY

New York, NY
· Full-time
· In-office, 5 days/week

Henry is the AI platform automating back-office knowledge work for commercial real estate teams. With Henry Deal, we turn a firm's institutional knowledge – its underwriting models, comps, client relationships, and deal history – into every deliverable a transaction needs, from underwriting to pitch deck to packaging to close.

We're the fastest-growing AI-native proptech company in the world. 150+ firms – including all of the largest CRE brokerages – have produced 20,000+ client-ready deliverables on Henry, representing more than $150B in underlying deal value. We're backed by First Mark, Thomson Reuters Ventures, YC, and Susa Ventures, and fresh off a $16.5M Series A.

We're hiring a Director of Account Management to own one of Henry's largest enterprise partnerships: a global, top three commercial real estate brokerage rolling Henry out office by office across the U.S. under a firm-wide agreement. You'll run the partnership end to end, scoping and launching new offices and teams, and you'll build Henry's account management function around it as it grows.

This is not a traditional account management role. The account is live and growing fast; your job is to make Henry the best possible solution for our clients. You'll become deeply embedded in the firm's business – how its capital markets, leasing, and debt teams work, what they're trying to win, where they get stuck, and how Henry makes them faster and better.

You'll spend real time on the ground with producers, team leads, and market leaders, not just on calls.

You should think like a consultant and operate like an owner. You'll ask the right questions and figure out how to tailor our platform to the customer needs. The relationship matters just as much as the solution. The best person in this seat knows their customer cold – their goals, their internal dynamics, what motivates each stakeholder – and becomes the person they trust, call first, and want in their corner.

You're not maintaining an account. You're growing a partnership that is central to both.

• Be the single owner of the relationship: the account plan, the commercial strategy, the executive map, and the number.

• Build trusted relationships from producers and team leads up to the firm's market and national leadership – and become the person they call first.

• Run a structured cadence with the firm's leadership: usage, wins, roadmap, and what's next.

• Scope, launch, and convert new offices and teams: kickoff, workflow discovery, template design, onsite training, and adoption follow-through.

• Drive expansion across teams, users, and use cases (BOVs, OMs, pitch decks, debt and equity packages).

• Own renewal and pricing conversations and make the ROI case in the firm's own numbers.

• Read usage and health signals to spot risk early and act before it becomes churn.

• Be the escalation point for anything the account needs – urgent decks, custom templates, product gaps – and get it resolved fast with the right internal team.

• Translate what you hear on the ground into product feedback and process improvements, and keep Henry's leadership informed on exactly where the account stands.

• Define Henry's enterprise account management playbook – account planning, expansion motions, business reviews, executive engagement – so it scales to our other top brokerages.

• Hire, onboard, and lead account managers as the book grows.

• Every team hits their KPis, on time, with adoption that sticks.

• The firm's leadership treats you as a strategic partner, not a vendor – and expansion conversations start with them.

• Henry's leadership…