Key Account Manager Telecom

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting‑edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

• Drive profitable growth as the key commercial lead within a regional, cross‑functional account team.
• Develop and execute the short-, mid-, and long‑term Key Account strategy aligned with business and sustainability priorities.
• Build deep and broad customer relationships across engineering, procurement, operations, and executive management.
• Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
• Drive new opportunities from early specification and qualification through customer approval, commercialization, and revenue.
• Lead annual sales planning, forecasting, and long‑term growth plans, including revenue and profitability targets.
• Optimize account sales mix to accelerate growth and improve margins.
• Provide clear direction, priorities, and accountability across cross‑functional and regional account teams.
• Lead regular internal Key Account reviews and present strategic plans to executive stakeholders.
• Negotiate and secure strategic commercial agreements and long‑term customer partnerships.
• Advocate for account priorities in product development, innovation, supply, and investment decisions.
• Lead resolution of critical account issues, including supply disruptions, commercial challenges, and cross‑regional conflicts.
• Own overall account performance, customer satisfaction, and execution of the strategic account plan.

• 7+ years of experience in Key Account Management, business development, technical sales, or a related B2B role.
• Proven experience managing complex strategic accounts across engineering, procurement, operations, and senior management.
• Strong background in specification selling / design‑in, ideally within electronics, telecom or datacom, or industrial manufacturing.
• 5 years experience in Telecom preferred. Experience selling engineered materials, components, or technical solutions to OEMs, EMS manufacturers, or industrial customers.
• Proven ability to drive opportunities from early technical engagement through qualification, commercialization, and scale‑up.
• Strong value‑selling, account strategy, and pipeline management capabilities.
• Excellent stakeholder management and communication skills across technical and executive levels.
• Strategic, analytical, hands‑on, and highly accountable. Bachelor’s degree in Engineering, Science, Business Administration, or related field.
• Willingness to travel approximately 40‑60% based on business needs. Travel will primarily be up and down the East Coast with occasional travel to include both Canada and Mexico.

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work‑Life Balance:
  Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted…