Director of Customer Success

Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.

Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singular ité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Revolutionize B2B Payments with Edenred Pay USA Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

• We offer medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Other Benefits Offered:
  Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Retirement Benefits:
  Take advantage of our 401K plan with a generous employer match of up to 3.5%.

The base salary ranges from $130,000 to $150,000 with competitive bonus opportunities available. If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

The Director of Customer Success owns the commercial relationship with Edenred Pay's strategic and essential accounts (the accounts below the key account tier), across all products including invoice and pay automation, including virtual card and ACH. The role is accountable for Net Volume Retention (NVR), the spend the assigned customers manage through the platform. The Director of Customer Success runs best practice account management on every account in assigned tiers: risk found and worked early, renewals owned end to end, a business review cadence set by tier, and value shown to each customer.

The role leads through a team of account managers (Customer Success Managers for strategic accounts, Digital CSMs for essential accounts) and is ultimately responsible for their business performance. Edenred Pay is a private equity backed business growing from roughly $60 million toward $100 million and beyond in revenue. The customer count will grow faster than the customer success headcount, so this role is expected to build the coverage model, process, and automation that raise the revenue each person can retain.

The Director of Customer Success designs and runs the coverage model for the accounts below the key account tier and is measured on the retention and expansion of the revenue in those tiers. The incumbent partners with sales, onboarding (also part of Customer Success), customer care, product, engineering and drives cross-functional collaboration and accountability to client commitments.

• Own Net Value Retention (NVR), and spend retention on the strategic and essential account tiers, and report them by tier and by account manager from Salesforce on the monthly functional review cadence.
• Own customer value…