Parts Account Representative- Canton

Job Details:

Job Location:

SNP Canton
- Canton, NY 13617, Position Type:
Full Time, Salary Range: $60,000.00 - $70,000.00 Base+Commission/year, The Parts Account Representative is responsible for developing and maintaining strong relationships with customers while driving parts sales and supporting the aftermarket business of Sydenstricker + Nobbe Partners. This position serves as a key point of contact for agricultural, commercial, turf, and other equipment customers, helping them identify and obtain the correct parts and solutions for their equipment needs.

The Parts Account Representative will actively pursue new business opportunities, maintain existing accounts, provide knowledgeable product recommendations, prepare quotes, process orders, and coordinate with Parts, Service, and Sales departments to provide an exceptional customer experience.

• Develop and maintain strong relationships with existing parts customers and accounts.
• Proactively contact customers to identify parts needs and sales opportunities.
• Develop new customer accounts and expand the company's parts customer base.
• Serve as a knowledgeable and responsive resource for customers.
• Maintain regular communication with key accounts to understand their equipment and operational needs.
• Follow up on quotes, orders, backorders, and customer requests.
• Provide professional and timely customer service.

• Sell agricultural, turf, commercial, and equipment parts to customers.
• Identify opportunities for additional parts sales and related products.
• Recommend appropriate parts based on equipment application, customer requirements, and manufacturer specifications.
• Prepare accurate parts quotes and communicate pricing and availability.
• Monitor open quotes and follow up to increase sales opportunities.
• Promote seasonal parts, maintenance, and promotional programs.
• Work toward established sales and gross-profit objectives.

• Establish and maintain a regular call and contact schedule with assigned accounts.
• Identify high-potential customers and develop strategies to increase business.
• Research customer purchasing history and identify opportunities for growth.
• Develop relationships with farms, contractors, municipalities, landscapers, commercial businesses, and other applicable customers.
• Participate in customer visits, sales calls, demonstrations, and dealership events as needed.
• Maintain accurate customer information and sales activity within company systems.

• Work closely with Parts Counter Representatives, Parts Managers, Service Managers, and technicians to ensure customer needs are met.
• Assist with identifying parts using electronic parts catalogs, manuals, serial numbers, and equipment information.
• Assist in locating parts throughout the dealership network when necessary.
• Monitor special orders, backorders, and customer orders.
• Help coordinate parts delivery and pickup requirements.
• Communicate customer needs and concerns to appropriate dealership personnel.
• Assist with inventory-related activities and identification of stocking opportunities.

• Maintain accurate customer, quote, and order information.
• Process sales orders and related documentation accurately.
• Follow established pricing, discount, credit, and payment policies.
• Monitor account balances and communicate outstanding issues as appropriate.
• Prepare reports as requested by management.
• Maintain confidentiality of customer and company information.
• Complete required paperwork and documentation in a timely manner.

• Provide a professional and positive customer experience.
• Respond promptly to customer questions and requests.
• Take ownership of customer…