Strategic Account Manager - Language Services

Translation Excellence, Inc. | Full time

Aurora, United States | Posted on 05/19/2023

Translation Excellence is a global leader in providing world-class language services. We serve corporations, governments,non-profits, educational institutions and individual consumers worldwide. By recruiting the world's best linguists we help people bridge the gaps in their communication and cultural barriers.

On our journey of providing excellent service, we focus on thevalues, attitudes and beliefs of our team members and our clients,always keeping in mind that they are our driving force. We makesure to instill a sense of community in our company, something that isalso exercised when communicating with our clients and linguists.

What you’ll do

We are seeking a highly motivated and results-oriented Strategic Accounts Manager to join our ISO certified language services company. As a Strategic Accounts Manager, you will play a crucial role in driving growth and expanding our business within key strategic accounts.

Specific Responsibilities

• Develop and execute strategic account plans to achieve sales targets and revenue growth objectives.
• Identify and cultivate relationships with key decision-makers and stakeholders within strategic accounts.
• Understand client needs, challenges, and business goals to provide tailored language service solutions.
• Collaborate with internal teams, such as project management and operations, to ensure smooth execution of client projects.
• Conduct regular account reviews and performance analysis to identify areas for improvement and drive customer satisfaction.
• Stay updated on industry trends, competitive landscape, and emerging opportunities to identify new business prospects.
• Prepare and deliver persuasive presentations, proposals, and negotiations to win new business and expand existing accounts.
• Effectively manage and prioritize a portfolio of strategic accounts, ensuring consistent communication and timely follow-ups.
• Monitor and report on sales metrics, account activities, and market intelligence to the management team.
• Maintain accurate and up-to-date account records in CRM systems.

• Proven track record of success in strategic account management and sales within the language services industry.
• Bachelor's degree in business, marketing, or a related field (preferred).
• In-depth knowledge of ISO standards and quality management systems related to language services.
• Strong business acumen with the ability to understand client requirements and align them with company offerings.
• Excellent communication and presentation skills, with the ability to build rapport and influence stakeholders at all levels.
• Self-driven and results-oriented mindset, with the ability to work independently and as part of a team.
• Exceptional organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency in using CRM systems and sales tools to track and manage account activities.
• Willingness to travel as needed to meet with clients and attend industry conferences and events.
• Fluency in multiple languages (preferred).

If you are a dynamic and strategic sales professional with a passion for language services and a proven ability to drive revenue growth within strategic accounts, we would love to hear from you. Join our team and contribute to our mission of connecting the world through language.

This is a professional position with competitive compensation and comprehensive benefits package that includes travel opportunities, professional development stipend, certification sponsorship, health insurance,401K, generous vacation package, and paid sick leave.

• 401(k)
• Dental & Vision insurance
• Health insurance
• Paid time off