Inside Sales Rep/Customer Service
Listed on 2026-10-14
-
Sales
Account Manager, Inside Sales
Location: Village of Irvington
Full Time
• Irvington
Manufacturers Reserve Supply (MRS) is a two-step distributor in the building materials industry. We distribute products for the top manufacturers globally, including Trex Decking and Railing, Western Red Cedar, Ply Gem, MiraTEC, James Hardie, and more. MRS is a fourth‑generation, family‑owned company based in Irvington, New Jersey. We offer competitive salaries, health benefits, perks, and a fulfilling work experience.
- 401(k)
- 401(k) matching
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
Build Relationships. Become a Trusted Resource. Grow With Us.
Our Inside Sales Representative / Customer Service professional will build long-term relationships with lumber yards and building supply dealers, providing expert guidance and service. You will work with many of the same customers every day, becoming a trusted resource and a respected expert in specialty building materials.
If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.
What You'll Do- Build and maintain strong relationships with an established base of wholesale customers
- Process orders, provide pricing and quotations, and ensure accurate order entry
- Handle incoming customer calls and emails with professionalism and urgency
- Become knowledgeable about our products and industry to provide expert guidance and recommendations
- Investigate customer concerns, order issues, and product questions to find effective solutions
- Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
- Identify opportunities to grow existing accounts through cross‑selling, upselling, and promotional programs
- Deliver a level of service that keeps customers returning year after year
- No cold calling
- Established customer base with long‑term relationships
- Opportunity to become a recognized expert in specialty building materials
- A growth ladder for our specialty products with bonuses involved
- Fourth‑generation leadership committed to long‑term growth and employee success
- Stable company with a strong reputation and loyal customer base
- Collaborative team environment where your contributions matter
- A growing company
- Previous customer service, inside sales, account management, or call center experience
- Building materials, lumber, construction, or related industry knowledge strongly preferred
- Strong communication skills and a professional phone presence
- Excellent organizational and multitasking abilities
- Basic math skills for pricing and quoting
- Ability to learn technical product information and communicate it confidently
- Strong problem‑solving skills and a commitment to customer satisfaction
- Logistics or supply chain experience is a plus
- Bilingual skills are a plus
Monday through Friday
7:30 AM – 4:30 PM
- Medical, Dental, FSA, Group Term Life, and AD&D coverage
- 401(k) with company match
- Paid holidays and paid time off
- On‑site gym
- Newly renovated café with complimentary coffee
- Safe, secure parking
- Clean, organized offices and warehouse facilities
- Special company events, ice cream truck, parties, recognition for years of service
- Growth skills ladder with bonus
Compensation: $24.00 - $33.00 per hour
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