Automotive Vehicle Acquisition​/Appraiser

Vehicle Exchange Manager

South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager.

Location:

Lindenhurst, NY | Salary: $100,000+ inclusive of salary and bonus.

Working hours:

8:30 AM – 4:30 PM, Tuesday – Saturday.

In this role you will lead vehicle exchange and customer retention efforts, conduct trade appraisals, and guide customers to newer vehicles while their vehicle is serviced.

• Serve as the primary liaison between service customers and the dealership.
• Discuss customer vehicle needs and present upgrade, trade‑in, purchase, and lease options.
• Guide customers through the complete vehicle exchange process from consultation to delivery.
• Educate customers on available exchange opportunities and benefits.
• Follow up with customers after purchases and exchanges to ensure satisfaction.
• Appraise eligible customer vehicles and identify acquisition opportunities.
• Work closely with the Used Car Department to identify inventory needs.
• Provide accurate market‑based vehicle valuations using current market conditions.
• Assist with vehicle acquisition efforts to support dealership inventory objectives.
• Make outbound calls to generate appointments and vehicle exchange opportunities.
• Develop and maintain strong customer relationships.
• Produce and distribute a minimum of 10 customer packets daily.
• Introduce qualified customers to the sales team when appropriate.
• Build repeat and referral business through exceptional customer service.
• Track all customer activity and follow‑up within Vin Solutions CRM.
• Generate daily, weekly, and monthly performance reports.
• Maintain accurate records and customer communications.
• Report directly to dealership management.
• Manage all aspects of the Vehicle Exchange Department.

• Valid Driver’s License.
• Prior automotive sales experience.
• Excellent verbal and written communication skills.
• Customer service experience.
• Ability to multitask in a fast‑paced environment.
• Strong computer skills.

• Experience with Vin Solutions CRM.
• Experience with CDK.
• Vehicle appraisal experience.
• Dealership experience.
• Vehicle exchange experience.
• Bilingual candidates encouraged.

• Medical, Dental & Vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Employee vehicle purchase program.
• Employee discounts on parts & service.
• Paid training & career development.
• Employee recognition programs.
• Growth & advancement opportunities.
• Stable, growing organization.

• Excellent follow‑up skills.
• Top‑notch customer service skills.
• Ability to appraise vehicles in today's market.
• Strong organizational skills.
• Outstanding communication skills.
• Ability to build, lead, and manage relationships.
• Self‑motivation and a strong desire to succeed.
• Ability to create and maintain long‑term customer relationships.
• Strong phone skills and appointment‑setting experience.
• Professional appearance and positive attitude.
• Ability to work independently and produce results.
• Strong closing and negotiation skills.

Accelerate your career with South Shore Subaru. If you have a passion for helping customers, building relationships, appraising vehicles, generating opportunities, and delivering an exceptional customer experience, we want to hear from you.

Apply today! South Shore Subaru is an Equal Opportunity Employer.