Manager, Sales & Service

Manager, Sales & Service
- Brooklyn Basketball

Location: Brooklyn, NY 11232

Department: 181 Brooklyn Basketball

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag,Brooklyn Wine Club,anda hospitalitybusinessdeveloping several location-based entertainment properties.

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

We are guided by our core values:

• Integrity:Be intellectually honest at all times.
  
  Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset:Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

Brooklyn Basketball brings the Brooklyn Nets and New York Liberty together to establish a community-first basketball experience. Our goal is to grow the game for participants of all ages through professionally led clinics and camps, community-focused events, instructional content, unique basketball experiences, and much more. Brooklyn Basketball is seeking a highly motivated, organized, and results-oriented Manager, Sales & Service to lead sales efforts across Brooklyn Basketball programs, trainings, rentals, birthday experiences, and other revenue-generating opportunities.

The Manager, Sales & Service – Brooklyn Basketball will report to the Director of Business Operations, Brooklyn Basketball, and serve as both an individual seller and people manager. The incumbent will be responsible for driving individual and team sales performance, managing the sales pipeline, and developing strategies that increase enrollment, revenue, and retention.

WHAT YOU WILL DO

• Lead the sale of Brooklyn Basketball programs, including After-School Club, camps, clinics, trainings, rentals, birthday experiences, group opportunities, and other revenue-generating offerings.
• Personally cultivate relationships with high-value prospects and partners through calls, emails, events, and other face-to-face engagement opportunities.
• Manage, coach, and develop the Brooklyn Basketball sales & service team through regular one-on-ones, team meetings, pipeline reviews, call coaching, goal setting, and ongoing feedback, while communicating reports and recommendations to leadership.
• Establish clear team priorities, sales processes, performance expectations, and key performance indicators for sales staff while ensuring a seamless transition within the sales & service team from booking through event delivery.
• Develop and execute a comprehensive sales strategy focused on families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area.
• Own and monitor the team’s sales pipeline from lead generation through conversion, ensuring timely follow-up, effective…