Enterprise Account Executive - Financial Services​/Northeast

Position: Enterprise Account Executive - Financial Services, New York/Northeast
Location: New York

Level: ES2-ES5    Hiring Manager:
Recruiter:
Celine Clark    At Qualtrics , we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Enterprise Account Executive – Financial Services    Why We Have This Role    Our Enterprise Account Executive team is a group of highly driven individuals dedicated to closing experience gaps across the world’s leading financial institutions. In the modern Financial Services sector—spanning retail banking, wealth management, commercial banking, insurance, and fintech—digital transformation, client retention, regulatory compliance, omnichannel service, and advisor/employee experience are top priorities.

Our SaaS platform empowers global financial institutions to capture real-time customer feedback, elevate digital and branch interactions, and drive action with pre-built Experience Management (XM) programs.
How You’ll Find Success    
• Takes Initiative:
Understands the expected outcome, grasps complex financial service ecosystems, and works entrepreneurially to execute.

• Domain & Industry Acumen:
Deep understanding of key business drivers, metrics, and buyer personas in Financial Services (e.g., Net Promoter Score/CSAT, customer churn prevention, digital adoption, wealth advisor retention, branch experience, and client lifetime value).

• Proven Deal Closer:
Strong track record of consistently exceeding quota and acquiring high-value enterprise financial accounts.

• Complex Solution Selling:
Ability to sell a multi-solution, enterprise-grade SaaS platform (Qualtrics Experience Management) into large, matrixed financial institutions with complex governance and security requirements.

• Strategic Negotiation:
Skilled in navigating strict procurement procedures, vendor risk management (VRM) assessments, regulatory compliance evaluations, and enterprise contract negotiations.
How You'll Grow    
• Structured, 100% performance-based promotion pathway.

• Dedicated Career Action Planning alongside your leadership team.

• Internal mobility opportunities (Qmobility) across global teams and territories.
Things You’ll Do    
• Quarterback strategic enterprise deals with Fortune 500 banks, wealth management firms, insurance carriers, and fintech leaders in your territory.

• Consistently hit and exceed quarterly and annual revenue quotas.

• Cultivate C-level and VP-level relationships across Consumer Banking, Wealth & Asset Management, Digital Transformation, Customer Experience (CX), Operations, and Human Resources.

• Develop and maintain deep domain knowledge of Qualtrics’ XM offerings and how they solve financial services challenges (e.g., digital banking feedback loops, branch customer satisfaction, advisor onboarding/retention, insurance claims experience, and Voice of the Customer).

• Maintain a…