Service Sales Representative

Stone Ridge, NY, US, 12484

SP Industries, Inc. is searching for a Service Sales Representative to join our team!

As Service Sales Representative, you'll work remote selling service contracts and collaborating closely with our Customer Care team members, Service Managers and Sales Representatives to support pro-active dialogue and customer contact. This is a key position responsible for the selling of new Contract and Service Products Sales, for both current accounts and finding new accounts and relationships for the different brands within Scientific Products for both the US and ROW.

• Quoting new contract and product sales for both new and existing customers.
• Lead generation, verbal and direct email communications, and performing other lead generation activities.
• Monthly reporting of bookings, quoting renewals and possible new opportunities.
• Ensure customer satisfaction with response time and accuracy.
• CRM & Syspro entry and clean up for all customer communication and quotes/contract sales.
• Internal communication and relations with Service & Customer support to ensure customer satisfaction.
• Accurate sales forecasting weekly.
• Utilize available CRM tools to research accounts and detect new business opportunities.
• Define and report KPIs to measure initiatives’ success (renewal rates, etc.).
• Partnerships with other company stakeholders to implement continuous improvement in sales process.
• Team Kaizens to improve and implement new processes and new sales opportunities.
• Work with Customer Service and Delivery – Operations to identify and support the implementation of new outbound Service initiatives.
• Visiting customers for significant quotation values and key accounts possibly 1-2 times per year.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent computer and communication skills on and off camera (Teams).
• Be knowledgeable about the product, willingness to attend training courses and watch training product videos as available and requested.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Collaborate with colleagues in many different sectors.
• Maintain contact lists and follow up with customers to continue relationships.
• Technical & communication sales skills.
• Proven experience in customer service communication and relationships.
• Experience with relevant software applications as applicable.
• Basic Sales mathematical skills

• Bachelors Degree or relevant experience

• Excellent written and verbal communication skills
• Organization and planning
• Problem analysis and problem-solving
• Information management
• Acquire and maintain a knowledge of the internal business areas / segments and relevant products
• Develop and maintain relationships to his/her Service Sales colleagues, Technical Service members, Customer Care Team
• Develop and maintain relationships with all Network (internal, Sales, Marketing, Technical Services, and Business Unit)
• Judgment
• Decision-making

Salary Range: $65/K - $80/K plus commission

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The…