Services Territory Sales Manager

The Services Territory Sales Manager (STSM) is responsible for leading and developing a high-performing team of In-Home Sales Specialists (IHSS) while driving achievement of sales, margin, profitability, close rate, and customer experience goals across an assigned territory. The Services Territory Sales Manager serves as the sales leader responsible for executing strategic sales initiatives, growing market share, increasing customer acquisition, and delivering exceptional in-home consultative selling experiences.

This role provides leadership, coaching, and performance management to a geographically dispersed outside sales team, ensuring consistent execution of sales processes, operational standards, and customer satisfaction objectives. The STSM is accountable for talent acquisition, onboarding, development, succession planning, and retention of top sales performers while partnering cross-functionally to optimize the customer journey and installation experience.

• Lead, coach, and develop a team of In-Home Sales Specialists to achieve and exceed sales, margin, profitability, close rate, and customer experience goals.
• Drive execution of all installed sales programs within an assigned territory through effective sales leadership, performance management, and strategic business planning.
• Analyze sales performance metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement action plans that drive revenue growth.
• Conduct regular field observations, ride-alongs, sales reviews, and coaching sessions to improve consultative selling capabilities and sales effectiveness.
• Establish a culture of accountability, customer-centricity, and continuous improvement across the sales organization.
• Recruit, select, onboard, develop, and retain top-performing In-Home Sales Specialists.
• Identify skill gaps and implement targeted development plans to improve individual and team performance.
• Partner with Store Leadership and cross-functional stakeholders to align sales talent strategies and performance objectives.
• Develop succession plans and build a strong internal talent pipeline.
• Oversee service quality and customer satisfaction through regular review of customer feedback, site inspections, service provider engagement, and performance metrics.
• Ensure execution of a seamless customer experience throughout the sales and installation lifecycle.
• Act as an escalation point for complex customer concerns and high-value sales opportunities.
• Manage relationships and performance of the service provider network through direct engagement and partnership with Service Support teams.
• Oversee project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments.
• Drive compliance with Lowe’s policies, contracts, permitting requirements, lead-safe practices, and regulatory standards throughout the installation lifecycle.
• Obtain and maintain licenses on Lowe’s behalf as required.

• Bachelor’s degree in Business, Sales, Marketing, Management, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of progressive sales experience, including outside sales, consultative sales, business development, or in-home sales environments.
• 3+ years of leadership experience managing field-based sales teams and driving revenue growth through coaching, performance management, and talent development.
• Demonstrated success leading geographically dispersed sales teams with accountability for sales, margin, profitability, and customer satisfaction results.
• Proven ability to coach and develop sales professionals through direct field engagement, ride-alongs, and performance…