Customer Service and Inside Sales Representative

Hamburg Overhead Door is Western New York's largest Garage Door Company.

Are you a dynamic and results-driven individual with a passion for customer service and aproven track record in sales? We are seeking a highly motivated Inside Sales Customer Service Representative to join our team at Hamburg Overhead Door, Inc. As an integral part of our sales and customer service department, you will play a crucial role in fostering positive customer relationships while driving revenue growth through strategic sales initiatives.

Benefits:

Hamburg Overhead Door is committed to offering its employees a comprehensive benefits package along with a great working environment. Below, you will find the exciting benefits thatwe are proud to offer.
· Competitive salary of at least $25-28 per hour.
· Comprehensive health, dental and vision insurance with an opt-out credit for medical available.
· 401K with a great employer match and vesting opportunity.
· Flexible Spending Accounts, Health Savings Accounts, Voluntary Benefits offered.
· Paid time off.
· Paid Holidays after 90 days.
· Professional development opportunities.
· Friendly and collaborative work environment.

If you are a goal-oriented individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity at Hamburg Overhead Door, Inc. Join us in delivering exceptional service and driving sales growth.

Responsibilities:
· Customer Engagement:
Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly.
· Sales Generation:
Proactively identify and pursue sales opportunities by promoting our products/services, upselling, and cross-selling to maximize revenue. (Not cold calling!)
· Relationship Building:
Cultivate and maintain strong relationships with existing customers to ensure customer satisfaction and loyalty.
· Product Knowledge:
Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.
· Problem Resolution:
Address customer concerns and issues in a timely and effective manner, collaborating with other departments as needed to ensure a positive resolution.
· Record Keeping:
Maintain accurate and up-to-date customer records, sales activities, and other relevant information in our CRM system.
· Type up sales estimates, service/installation work orders
· Show garage doors to customers in our showroom and use product and manufacturer knowledge to match customer with product best suited for them
· Accurately process customer transactions such as orders, quotes or returns
· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
· Identify potential suppliers
· Negotiate contracts
· Manage vendor relationships
· Ensure timely delivery of products and services
· Work in a team environment to take care of our customers
· Pull small parts from our warehouse for our walk in customers
· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
· Follow company policies and procedures
· Perform other duties as assigned

Education and Experience Requirements:

· High School Diploma required;
Bachelor’s degree preferred.
· Proven Customer Service Experience

Required:

Minimum of 3 years’ experience in customer service required.
· Sales Experience

Required:

Minimum of 2 years’ experience in inside sales required, with ademonstrable track record of meeting and exceeding sales targets preferred.
· Tech-Savvy:
Proficient in using CRM software and other sales tools to streamline processes and enhance productivity. Must be proficient in Microsoft Office Suite (Excel, Word, Power Point and Outlook).

Skills:

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