Key Account Manager, Luxury Department Stores & Independent Accounts

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self‑expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Key Account Manager (KAM) for Puig US will be responsible for driving growth and managing strategic retailer relationships across Exemplar Luxury Group, including Bergdorf Goodman, Saks Fifth Avenue, and Neiman Marcus;
Holt Renfrew in Canada; and Puig's Independent Account network. The role will own account planning and day-to-day commercial execution across these businesses, with a primary focus on the Niche portfolio: BYREDO, Dries Van Noten, Penhaligon's, Christian Louboutin Beauty, and L'Artisan Parfumeur. This individual will also support the Nordstrom business across the broader Puig portfolio, including Niche and Prestige brands Carolina Herrera, Rabanne, and Jean Paul Gaultier, with particular emphasis on eventing and operational execution.

Reporting directly to the Key Account Director responsible for Nordstrom, Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, this person will partner closely with cross-functional teams to deliver sales, profitability, elevated brand presence, and flawless execution across the portfolio.

• Serve as the primary day-to-day commercial contact for Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, building strong relationships across buying, planning, marketing, operations, and store teams
• Develop and execute account‑specific strategies, annual business plans, and joint priorities that deliver sell‑in targets, profitable growth, and long‑term brand development
• Maintain a deep understanding of each retailer’s business model, customer, competitive landscape, and banner or market dynamics to identify focused growth opportunities
• Lead the Niche portfolio across owned accounts, ensuring BYREDO, Dries Van Noten, Penhaligon’s, Christian Louboutin Beauty, and L'Artisan Parfumeur are positioned and supported according to each brand’s distribution and luxury positioning
• Support the Key Account Director on Nordstrom across the Puig portfolio, with particular ownership of event planning, executional follow‑through, and operational coordination for both Niche and Prestige brands
• Analyze sales, inventory, distribution, productivity, and market trends to identify opportunities, risks, and clear actions by account, brand, door, and channel
• Partner with the Key Account Director on annual forecasts, investment recommendations, account priorities, KPIs, and business reviews
• Work cross‑functionally with marketing, demand planning, finance, visual merchandising, education, and field teams to deliver launches, events, animations, promotions, and retailer programs on time and with excellence
• Own operational follow‑through across assigned…