Sales Manager - Business Banking Digital Sales

Location: New York

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Leads a team and is responsible for engaging and responding to digital customer sales inquiries via inbound call, web, and chat, and driving each interaction to a successful sales outcome. Serves as a collaborative sales leader and performance coach who builds a high-performing culture and develops sales acumen, sales discipline, and pipeline mastery across the team to consistently exceed sales results.

Lead a digital sales team as a single, accountable revenue owner

Own the full funnel — guide buyers from first inquiry through to a booked account

Explore and adopt new tools and technology to improve responsiveness and sales pace

Set clear sales goals and hold the team accountable to outcomes, not just activity

Coach and develop the team through enablement, playbooks, and structured feedback

Ensure a seamless handoff between digital and human touchpoints across the customer journey

Build the culture, operating rhythms, and standards that drive consistent sales excellence

Develop and maintain profitable customer relationships that drive retention and growth

Monitor market trends and competitor activity to inform sales strategy

Measure success by booked accounts and revenue, inbound conversion, and team responsiveness

Basic Qualifications
- Typically a Bachelor's degree, or equivalent work experience
- Typically three or more years of sales management experience

Preferred Skills/Experience Advanced knowledge of sales strategies and new business development

Experience leading combined sales and support functions

Knowledge of banking products, operations, and current market trends

Comfort adopting new tools and technology to improve sales and service

Strong coaching skills, leadership presence, and a growth mindset

Effective verbal and written communication and customer-relations skills

Strong ownership and cross-functional partnership; makes sound decisions independently

Proven people-leadership experience managing sales and/or customer-support teams

Demonstrated track record of owning revenue targets and delivering measurable results

Experience in digital, virtual, or inside sales and inbound demand conversion

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave
401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits…