Senior Sales Manager

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When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.  

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Senior Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. The Senior Sales Manager is a career sales professional and a top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business.

Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate. The Senior Sales Manager will also participate and may lead event meetings, sales and other staff meetings. The Senior Sales Manager also works as a team member with the sales and catering staff and is in close contact with assigned Administrative Assistant and other support staff.

Solicits, through direct sales and marketing contacts, the most complex accounts, which exhibit potential for business. This role may take on leadership functions and assist Director of Sales & Marketing with projects

$90,000 to $115,000

• Develop and execute a focused sales plan for assigned markets and accounts, meeting production and revenue goals.
• Prospect for new business and grow existing relationships through direct outreach, networking, referrals, and industry events.
• Qualify opportunities for room-night potential, rate, event-space fit, dates, and operational feasibility.
• Create tailored proposals, conduct site inspections, negotiate terms, and prepare contracts.
• Partner with Revenue Management to price and evaluate business, protect rate integrity, and maximize total account value.
• Coordinate with Catering, Events, Reservations, and hotel operations to ensure accurate handover and seamless service.
• Maintain current account, pipeline, forecast, and activity records in Hyatt sales systems.
• Build repeat business through responsive communication and personalized service before, during, and after each program.
• Track market and competitor activity; represent the hotel at client events and industry functions.
• Support the Director of Sales and Marketing with account reviews, sales initiatives, and department projects.
• Other duties as assigned

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills

Must have 3-5 years of hotel sales experience (luxury hotel experience preferred)

• Must be proficient in general computer knowledge.

Must have selling, negotiating, business writing and presentation skills training

• Medical, Dental and Vision Insurance after only 30 days
• Free Room Nights, Discounted Room Rates, and Friends & Family Room Rates
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including New Child Leave
• Tuition Reimbursement
• Complimentary Employee Meals
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

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