Senior Manager, Solutions Engineering Strategic accounts San Francisco

We’re  You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

We are looking for a Senior Manager, Solutions Engineering to act as a senior technical and commercial partner for ’s most strategic customers. This is an individual contributor role focused on the top 50 accounts and highest-complexity opportunities.

You will operate at executive and senior technical levels, shaping solution strategy for enterprise merchants and helping them understand how  can support their payments, growth, and customer experience goals. You will bring deep payments and architecture expertise to complex sales cycles, strategic account planning, integration programs, and cross-functional decision-making.

In the US, Solutions Engineers bring together responsibilities that are often split across Sales Engineering and Implementation Engineering. This role will help strategic merchants move from business problem to scalable solution and successful go-live, while raising the quality and consistency of technical engagement across the wider team.

• Serve as the senior Solutions Engineering partner for top 50 accounts, strategic pursuits, and opportunities with significant commercial, technical, or reputational importance.
• Engage with C-level, executive, product, engineering, architecture, security, and payments stakeholders to shape consensus around complex solutions.
• Define the technical strategy for enterprise opportunities, including discovery, solution architecture, integration approach, proof-of-concept design, technical validation, and go-live readiness.
• Translate sophisticated merchant requirements into scalable  solutions, clearly articulating architecture choices, trade-offs, dependencies, risks, and expected business outcomes.
• Provide thought leadership on payment performance, authorization and settlement flows, fraud and risk, tokenization, 3DS, alternative payment methods, and other payments capabilities.
• Lead or advise on strategic RFPs, RFIs, security and architecture reviews, executive workshops, board-level materials, and high-stakes technical negotiations.
• Orchestrate cross-functional alignment across Sales, Account Management, Product, Engineering, Implementation Engineering, Merchant Care, Risk, and other partners to remove blockers and deliver outcomes.
• Influence product strategy, technical enablement, operating models, and reusable assets through direct insight from strategic merchants and the market.
• Mentor and raise the technical standard of Solutions Engineering through coaching, deal reviews, knowledge sharing, and role modeling; this role does not have direct people-management responsibility.

• Significant experience in Solutions Engineering, Sales Engineering, Solutions Architecture, Implementation Engineering, Technical Account Management, or a related customer-facing technical leadership role.
• Exper…