Leasing Consultant

Location: New York

Location
15 Cliff - 15 Cliff Street Business We  believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description Position Summary Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.

As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.

You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.

Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

Essential Job Function
1. Customer Service (30%)Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction

Guide prospects through the leasing experience to make renting easy Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork

Fully dedicated to prospects through answering calls, emails, chats, and texts

Encourage prospects to apply

Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
2. Sales (40%)Communicate detailed information regarding communities and apartments to prospects

Generate interest in the community by conducting informative and personalized tours that result in new leases

Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions

Employ effective selling techniques to close the sale

Work collaboratively with the onsite team to exceed occupancy goals and objectives

Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents

Maintain awareness of current rental rates and promotions of competitive properties

Project a favorable image of the community at all times to achieve property objectives and public recognition

Schedule tours and show apartments
3. Leasing Administration (30%)Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures

Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
Complete assigned CRM tasks within the appropriate time frame

Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more

Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process

Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team…