Inside Sales & Applications Specialist

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SYRACUSE INSIDE SALES Full Time East Syracuse, NY, US

Salary Range: $60,000.00 To $85,000.00 Annually

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Syracuse Thermal Products, a division of Cummins-Wagner, is seeking an experienced Inside Sales & Applications Specialist to join our team in East Syracuse, New York. Cummins-Wagner Company, Inc. is a 100% employee-owned company and a leader in the distribution and service of industrial and mechanical equipment.

Syracuse Thermal Products specializes in engineered commercial HVAC, hydronic, steam, heating, cooling, and plumbing equipment. Our product lines include pumps, heat exchangers, boilers, water heaters, tanks, valves, and related commercial and industrial equipment. As an employee-owned company, we offer a unique opportunity for professional growth in a collaborative, customer-focused environment.

Job Title: Inside Sales & Applications Specialist
Department: Inside Sales
Location: East Syracuse, New York
Reports To: Branch Manager

Job Overview:

The Inside Sales & Applications Specialist provides technical sales support and exceptional customer service to commercial HVAC, plumbing, and industrial equipment customers. This position serves as a primary point of contact for customer inquiries, quotations, product availability, replacement equipment, and technical assistance.

The ideal candidate possesses strong technical aptitude, excellent communication skills, and experience working with commercial HVAC, hydronic, steam, or plumbing equipment. This role requires the ability to evaluate customer needs, interpret technical information, identify appropriate equipment solutions, and coordinate effectively with manufacturers, suppliers, and internal teams.

Our most successful Inside Sales & Applications Specialists:

• Have a minimum of two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support within a business-to-business environment.

• Possess strong technical aptitude and the ability to understand mechanical equipment, specifications, product applications, and replacement requirements.

• Have experience in commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry, preferred.

• Demonstrate excellent verbal and written communication skills with a strong customer-service focus.

• Possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Are proficient in Microsoft Outlook, Word, Excel, and PDF document management.

• Have the ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software.

• Can interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information.

• Are comfortable communicating with contractors, engineers, wholesalers, service technicians, and manufacturers.

• Demonstrate initiative, problem-solving abilities, and a willingness to expand their technical knowledge.

• Work effectively both independently and collaboratively with sales, warehouse, and management teams.

• Have experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment, preferred.

• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

• Respond promptly and professionally to incoming customer calls, emails, quotation requests, product inquiries, and technical support needs.

• Evaluate customer requirements and gather necessary technical information to recommend appropriate equipment and replacement solutions.

• Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, accessories, and related materials.

• Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.

• Assist customers with equipment replacements, product crossovers, discontinued models, and alternative manufacturer options.

• Perform basic hydronic pump selections and assist with identifying replacement pumps, motors, seals, impellers, and related components.

• Review equipment specifications, drawings, submittals, product literature, and manufacturer selection tools to support customer requests.

• Coordinate with manufacturers and suppliers to obtain technical information, product…