Account Manager - Manager IT Services

Account Manager – Managed IT Services

Buffalo, NY and Surrounding Areas

Do you enjoy building meaningful relationships, helping organizations grow through technology, and making a positive impact on people?

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

As an Account Manager – Managed IT Services (internally titled Partner Executive) serving Buffalo, NY and the surrounding areas, you are a relationship-driven business leader who builds trust, creates meaningful partnerships, and helps organizations achieve their goals through strategic technology solutions. This is a hybrid account management and business development role. You'll own a portfolio of existing ITPartners+ partners, and the recurring revenue associated with those relationships, while also building new relationships and bringing new partners to ITPartners+.

You'll serve as a trusted advisor to current partners, uncover opportunities to create additional value, and actively develop new business throughout the Buffalo market.

Protect and Grow Existing Partner MRR | Build and Win New Partner MRR

Partner Relationships & Growth:

• Own and grow an assigned portfolio of ITPartners+ partners and recurring revenue.
• Build trusted relationships with business owners, executives, and key stakeholders.
• Understand each partner's business, goals, challenges, technology environment, and future priorities.
• Identify opportunities to expand partnerships through additional technology, cybersecurity, cloud, infrastructure, and business solutions.
• Lead strategic partner conversations around priorities, risks, and upcoming initiatives.
• Collaborate with engineering, project, sales, and service teams to deliver a consistent partner experience.
• Take ownership of communication when challenges arise and help coordinate the right resources toward resolution.

New Partner Development:

• Build and maintain a healthy pipeline of prospective partners throughout the Buffalo market.
• Generate new opportunities through prospecting, networking, referrals, community involvement, and relationship building.
• Develop relationships with business owners and executive-level decision makers.
• Lead discovery conversations focused on business goals, technology challenges, risk, and future needs.
• Collaborate internally to develop solutions and proposals aligned with prospective partner needs.
• Own opportunities through the sales process and convert new relationships into long-term ITPartners+ partnerships.
• Help grow ITPartners+' presence and relationships within the Buffalo business community.

• Bring 3-5 years of experience in B2B sales, account management, client success, or business development.
• Is comfortable owning both an existing book of business and a new-business pipeline.
• Enjoys hunting for opportunities rather than relying solely on inbound leads.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship-building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor's degree in business, IT, or a related field are preferred.

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Unlimited paid time off
• 401(k) retirement plan and company profit-sharing opportunity (PShares)
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it through building and nurturing the best team possible, the best partners, and giving back to our community.