Forward Deployed Engineer

Easol is the leading all-in-one ‘experience commerce’ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first‑hand while setting up and growing their own experience business including Rise, Europe’s biggest Snow sports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

As an Forward Deployed Engineer, based in our NYC office, you'll be involved from the moment a complex enterprise deal gets serious - supporting Sales with the technical depth needed to close, then staying in the seat through the full implementation until the creator is live and self-sufficient. You'll run discovery to map their existing systems, define the integration architecture, coordinate development work across agency partners and internal engineering, and keep delivery on track from first demo to go‑live.

Think part technical architect, part delivery lead, part trusted advisor.

You'll travel to creator offices and venues globally, sit alongside their operations teams, based in their offices at times and solve the real‑world problems that surface when complex businesses move onto a new platform.

You won't necessarily be writing production code day‑to‑day, but you need to be technically sharp: comfortable reading APIs, evaluating architecture decisions, reviewing what agencies deliver, and holding your own in a room with engineers. The problems you'll solve are rarely the same twice, and you'll need to learn fast, adapt constantly, and stay close to the product as it evolves.

This role sits within the Customer Success team and works cross‑functionally with Product, Engineering, and Sales.

Support Pre‑Sales

• Partner with Sales on complex deals where technical depth is needed to win - joining discovery calls, scoping requirements, and helping build the commercial case for Easol.
• Conduct technical discovery with prospects to surface complex requirements, assess platform fit, and identify integration needs early, so there are no surprises post‑signature.
• Design and deliver solution narratives and product demonstrations tailored to a prospect’s specific operational setup and commercial goals.
• Feed structured insights from pre‑sales back to the Product team so that recurring prospect needs and market gaps are captured and prioritised.

Lead Enterprise Deployments

• Own end‑to‑end technical delivery for enterprise creators post‑sale - from scoping through to go‑live.
• Run technical discovery with creator teams to map their existing systems (PMS, channel managers, F& B/POS, identity, data warehouses, BI tools) and define how they integrate with Easol.
• Define the technical architecture for each engagement and coordinate delivery across agency partners and internal engineering - managing scope, quality, and timelines.
• Work with Easol’s engineering team to extend the API surface where enterprise needs go beyond existing endpoints.
• Travel to and embed at creator offices and venues globally for extended periods. This is the core of the role - you go where the work is.
• Hand over to the ongoing Customer Success team once creators are live and self‑sufficient, with clear documentation of what was built and how it works.

Be the Platform Expert

• Build and maintain deep knowledge of Easol’s platform, its…