Account Manager

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy.

We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value.

We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 30, 2026

Location:

Malta, NY, US, 12020

Worker Category:
On-site Flex

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

• Ensure customer trust through consistently delivering on commitments
• Drive customer success by enabling PG and Sales strategies that meet revenue, GM%, MS, and other objectives
• Support new technology product selections and business opportunities, together with Account Director, Account Technologist/Field Process Engineer, Product Group and Process Engineering
• Identify business opportunities, by understating Lam process/technology capabilities and customer requirements
• Together with Account Director, analyze new product and upgrade opportunities, prepare strategies, and negotiate deals with customer commercial and technical team(s)◦Define package(s) based on performance data, customer priorities, that best fit Lam product offerings
• Define and gain Beta/Evaluation systems and hardware agreements, together with Product Group◦Ensure Beta test success criteria and test plan agreement, support alignment, acceptance and closure
• Meet forecast accuracy per annual goals/targets (revenue and target pricing)
• Align forecast for owned product(s) within Lam SAP/CRM systems, adjusting for changes in plans and/or revenue
• Regular forecast reviews with Sales & Bus. Ops, align on short shipment/BKO’s with customer & install team

• BS / BA in Technical Discipline
• MBA Preferred
• 5+ years in Account Management, Sales or Sales support activities in Semiconductor Capital Equipment
• Account management experience with key/global customer

• Sales and customer relationship management skills
• Gather, analyze, and interpret data (Lam and customer data sources)
• Understanding of basic statistics, mathematics, wafer fab equipment,…