Florida Dealer Relations Director
Listed on 2026-11-04
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Sales
Client Relationship Management
Why Mobility Global?
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.
Why Mobility Global?
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.
Founded in 2012, automotive
Mastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotive
Mastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights.
What You'll Do
- Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
- Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
- Identify and capitalize on revenue generation (upsell) opportunities
- Manage and report all identified KPIs including retention, revenue and operational metrics
- Lead, coach and develop a team of 8-10 FTE’s – number of team depends on region
- Primary contact for dealer management teams
- Manages the overall client relationship and handles issues that have been escalated
- Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
- Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
- Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
- Support company growth targets by generating new business referrals
- Partner with Business Development team to achieve long-term company goals
- Network with existing contacts and clients to generate leads for new business
- Ensure employee engagement by cultivating his/her direct reports
- Build and maintain regional OEM/Dealer group relationships
Must reside in Florida with extensive experience of the Florida market
- Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience
- 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
- Prior management experience leading and managing field teams
- Significant experience working with CRM tools
- Think fast, work fast, drive change
- Strong verbal and writing communication
- Strong influencing skills
- Ability to develop meaningful relationships
- Negotiate effectively, finding win-win solutions in a non-confrontational way
- Proactively solicit feedback
- Regularly assess individual performance and adapt your work to achieve better results
- Passionate, enthusiastic, can do attitude
- Vested interest in the company’s success
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