Plumbing Showroom Sales Consultant

Elegance in Hardware and Bath is a luxury decorative hardware and plumbing showroom located in the heart of Manhattan's Upper East Side. We specialize in high-end plumbing fixtures, architectural hardware, and distinctive products for sophisticated residential and commercial interiors.

We work closely with architects, interior designers, contractors, developers, and homeowners to provide exceptional products, knowledgeable guidance, and personalized service.

We are seeking a Luxury Plumbing Showroom Sales Consultant who is passionate about design, knowledgeable about decorative plumbing, and committed to delivering an exceptional client experience.

The ideal candidate has a strong background in luxury decorative plumbing sales, excellent product knowledge, and experience working in a high‑end showroom environment.

This is a client‑facing sales position requiring the ability to guide customers through product selections, understand technical specifications, prepare accurate quotations, and manage projects from initial consultation through order fulfillment.

• Welcome and assist architects, interior designers, contractors, and homeowners in selecting luxury plumbing fixtures and bathroom accessories.
• Provide expert guidance on faucets, shower systems, thermostatic valves, tub fillers, sinks, and other decorative plumbing products.
• Understand and explain product specifications, installation requirements, finishes, and compatibility.
• Review architectural drawings, plumbing schedules, and project specifications to recommend appropriate products.
• Prepare detailed quotations, proposals, and product specifications.
• Manage customer orders, coordinate with manufacturers, and follow through on deliveries and outstanding items.
• Maintain strong relationships with existing clients while developing new business opportunities.
• Collaborate with architects, designers, and contractors throughout the selection and purchasing process.
• Resolve customer inquiries and order‑related issues professionally and efficiently.
• Maintain an organized showroom and stay informed about new collections, finishes, and industry trends.
• Consistently work toward individual and company sales objectives.

• Knowledge of plumbing products and pipe components, with the ability to explain features, functions, and appropriate applications.
• Experience in maintenance and repair or general maintenance, supporting practical understanding of product use and installation.
• Strong customer service skills, including active listening, clear communication, and a consultative sales approach.
• Previous showroom, retail, or inside sales experience in hardware, plumbing, or related building materials preferred.
• Ability to read and interpret basic plans or specifications is an asset.
• Comfort with using point‑of‑sale systems, CRM tools, and standard office software.
• Detail‑oriented, organized, and able to manage multiple customer requests and orders simultaneously.
• Willingness to learn new product lines and stay updated on design and industry trends.
• High school diploma or equivalent required; additional technical or design training is a plus.

• Experience selling luxury plumbing brands such as Dornbracht, THG Paris, Waterworks, Kallista, Fantini, Kohler, or comparable manufacturers.
• Established relationships with New York City architects, interior designers, contractors, or developers.
• Experience working on luxury residential renovations, custom homes, and high‑end development projects.
• Familiarity with decorative hardware in addition to plumbing fixtures.
• Experience with CRM systems, quoting software, and order management platforms.

Entry‑level position with training provided

Opportunity to learn about luxury hardware, interior design, and architectural products

Professional and welcoming work environment

Opportunity for growth within the company