Facilities Support Specialist - Lake Mary, FL

The Facilities Support Specialist (Lake Mary, FL) will report to the Director, Facilities and work as part of a team to coordinate and be responsible for the development and ongoing maintenance and safety of all facilities operations of the Lake Mary, FL office.

On-site work schedule consists of reporting to our Lake Mary, FL office 5 days per week.

• Inspect facilities and review inspection reports to determine repairs or improvements required to both facility and security related systems.
• Support, help develop, implement, and maintain the facility and a workplace strategy that provides a consistent high quality, safe employee experience, and work environment.
• Protect the organization's employees, properties, and all items of value on premises from any preventable harm or danger.
• Lead and help train our workplace emergency response team.
• Conduct training to our Trailblazers around workplace safety and security.
• Assist in preparation of emergency management and contingency planning.
• Serve as liaison with public law enforcement, fire, and other agencies as it relates to security.
• Maintain, update, and distribute workplace security manuals, documents, and records.
• Coordinate the installation, maintenance, and repairs of facility, life safety and security systems.
• Oversee and manage third party vendors both facilities and workplace security related.
• Manage third party guard force and janitorial vendor as needed.
• Maintain and update the VMS and SMS systems utilized by Healthfirst.
• Maintain Healthfirst automated security systems and employee identification card system.
• Perform facility and security related audits of the premise to include but not limited to facility and security equipment.
• Submit Service Now tickets for any repairs or hazards that need to be addressed because of daily inspections conducted for both facility and security related issues.
• Complete daily Service Now tickets, in a timely and efficient manner.
• Perform light building general repairs of office furniture, replacement of ceiling tiles, filters, light bulbs, patch, and paint, etc.
• Troubleshooting A//C issues, electrical problems and notify Team Lead.
• Submitting service tickets to building management.
• May coordinate vendors providing services including A//C, electrical repairs, and installation of equipment in coordination with building management.
• Place orders for supplies as needed.
• Participate in coordination and setup of company events.
• Assist in the relocation of individuals or departments as needed.
• Ensure pantries and coffee machines are stocked, properly supplied and operational.
• Inspect and maintain supplies for all conference and meeting rooms. Ensure conference rooms are clean and ready for the next meeting.
• Participate in Fire Safety program.
• Pack terminated employee’s personal belongings and ship.
• Flexibility to work before//after hours, weekends and holidays on a rotating on call schedule.
• Additional duties as assigned.
• Respond to weekend, holiday and after-hours emergencies affecting operations or property.

• H.S. Diploma or GED from an accredited school.
• Facilities knowledge in one or more of these areas: office furnishings, vendor relations, break room supplies, property appearance, floor moves, meeting room coordinator and/or event space setup.
• Strong working knowledge of commercial fire-life safety systems and procedures, emergency management and response.
• Minimum of 5 years' related experience.
• Experience managing suppliers and vendors.
• Proficient in CCTV and Access Control systems, Microsoft Word, Excel, Power Point, and E-mail systems.
• Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills.
• Proficient in Microsoft Word, Excel and E-mail systems.
• Ability to work as needed before//after hours, weekends and holidays on a rotating on-call schedule.
• Prior experience in providing exceptional customer service by responding promptly and professionally to employee facility requests & inquiries.
• Ability to deliver high quality customer support, maintaining a courteous & helpful demeanor when addressing maintenance issues or service needs.