Security Specialist, Operations Center

Snap Inc is a technology company that believes the camera presents the greatest opportunity to improve the way people live, communicate, and learn. Snap’s three core products are Snapchat, an app that enhances relationships;
Lens Studio, an augmented reality platform that powers AR across Snap and other services; and Spectacles, Snap’s AR glasses.

The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to employees, guests, and customers while embodying our values of Kind, Smart, and Creative. The Global Security team creates a safe environment so all team members worldwide can do their best work every day.

We’re looking for a Global Operations Center Specialist to join our Global Security team.

• Ensure the protection and support of employees and assets through close coordination with the Security Operations team and other business process service providers.
• Develop and manage critical communications to key partners throughout the incident response life‑cycle.
• Utilize technology, reporting, and investigative skills to respond to requests, initiate, and resolve security cases.
• Employ Closed Circuit Television (CCTV) for real‑time situational awareness, threat management, and investigative purposes.
• Perform technology‑based access control functions, including updating employee access levels, configuring new access levels, and running detailed access control reports.
• Regularly engage with Security Operations Centers worldwide to test system functionality, program efficiencies, and technology performance.
• Conduct routine audits of security access control systems to ensure protocol compliance and identify opportunities for infrastructure enhancement.
• Be responsible for motivating, coaching, and training the Global Security Operations Center (GSOC) Operators.
• Manage schedule coordination and ensure appropriate coverage for team absences and time‑off requests.
• Take responsibility for quality control of all GSOC products and reports, ensuring accuracy and consistency.
• Assist in the management of GSOC’s training programs, developing and deploying adaptive training initiatives that equip team members to respond effectively to dynamic security scenarios.
• Develop data‑driven security strategies, utilizing analytics to track and monitor key security performance indicators for enhanced decision‑making and threat response.
• Assist in the management and coordination of security vendor contracts, including onsite guarding services, technology and systems support, and special event security. This involves participating in Quarterly Business Reviews (QBRs).
• Establish a strong working relationship with Global Security Program Management, leveraging their expertise to ensure alignment, effective coordination, and oversight support across cross‑functional initiatives.
• Perform other ad‑hoc duties or special projects as assigned by Global Security management.

• Leadership skills, with an emphasis on customer service and teamwork.
• Strong communication and interpersonal skills to work with all levels of the organization.
• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful.
• Flexibility to work non‑traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation.
• Proficiency in security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems, CCTV platforms and radio dispatch systems).
• Excellent understanding of incident response, crisis management, incident management, and emergency response.
• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools.
• Knowledge and/or direct experience creating security intelligence‑based products.
• Professional, eloquent, and able to use good independent judgment and discretion.
• Superb ability to maintain correspondence, discussions and materials with the strictest confidence.
• Ability to tackle problems creatively, and the desire to create and build new processes.
• Strong time management, ability to…