Hospitality Lobby Ambassador

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high‑quality security services in the United States. We are an industry leader known for our innovative thinking and entrepreneurial spirit. Our people are at the center of our Core Values, and as a family organization, we promote respect and embrace diversity.

Our Customer Service Officers support Harvard Protection in our goal of providing best‑in‑class security and life safety services. Customer Care personnel are responsible for providing professional, customer‑focused security and life safety services for the people and the property they protect and our employees.

• Maintain an enthusiastic demeanor while aiding customers, employees, visitors, and guests.
• Maintain a high energy presence in the facility/building assigned.
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, and guests in a professional manner.
• Answer questions and assist guests in a hospitality‑focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property.
• Know the facility/building policies and procedures and enforce them within required limits.
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• Essential duties and responsibilities may differ by customer location assigned.
• 5+ years in hospitality.
• Minimum hospitality degree or equivalent.
• Reliable means of communication and transportation.
• Must obtain a security guard license within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate and manage security and communication devices.
• Write routine correspondence, including log entries and incident reporting.
• Previous contract security, law enforcement, military, or customer service experience helpful.

USD $29.00/Hr. Competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Full‑time, Monday through Friday 8am–4pm. Mid‑Senior level. Industry: Security and Investigations. Job function:
Management and Manufacturing.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.

Referrals increase your chances of interviewing at Harvard Protection Services, LLC. by 2x.