Security Officer - Waldorf Astoria

Job Description - Security Officer - Waldorf Astoria New York (HOT0

BPW6)

Job Description

Security Officer - Waldorf Astoria New York (Job Number:

HOT0

BPW6 )

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As aSecurity Officer, you will play a critical role in ensuring the safety and security of both guests and team members, while contributing to a secure and peaceful environment throughout the hotel property. Your attention to detail and proactive approach will support our goal of achieving Forbes 5-Star status by creating a safe and welcoming atmosphere where guests feel  will take pride in providing exemplary service, engaging with guests in a refined and genuine manner, anticipating their needs, and ensuring that their security concerns are handled promptly and discreetly.

Your presence and vigilance will contribute to an exceptional guest experience and reinforce the hotel’s commitment to both luxury and safety.

What will I be doing?

As a Security Officer, you will be responsible for performing the following tasks to the highest standards:

• Patrol both the interior and exterior of the hotel property, observing and identifying potential safety and security risks, as well as any undesirable conditions.
• Respond promptly to emergency situations, including safety hazards, fires, medical emergencies, and threats to life or property, ensuring a calm and efficient resolution.
• Promote and enforce safe work practices for both team members and guests to maintain a secure environment.
• Initiate preliminary investigations into incidents, ensuring all details are gathered accurately.
• Write detailed reports and ensure the accuracy of necessary documentation, maintaining thorough records.
• Address and resolve guest inquiries, concerns, and requests in a timely, friendly, and professional manner, always engaging with guests with refinement and a genuine interest in their safety and comfort.
• Anticipate and address guest security needs in a discreet, proactive manner, ensuring a seamless experience.

The rate of pay for this role is $30.3017- $40.4023 Per Hour and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Security Officer who is dedicated to upholding the highest standards of safety and security while delivering exceptional service aligned with our goal of achieving Forbes 5-Star recognition. This role requires someone who approaches every guest interaction with refinement, attentiveness, and a genuine sense of interest in ensuring their well-being. The ideal candidate will be vigilant, proactive, and poised, with the ability to handle emergency situations with calm and professionalism.

You will contribute to the hotel’s reputation for safety, luxury, and extraordinary service while ensuring that all team members and guests feel secure and well cared for.

The following reflects the required and / or preferred certificates, licensures, and experience:

• Valid FLSD – COF – T89 License is required.
• OSHA General Industry Authorized Trainer certification preferred.
• CPP (Certified Protection Professional) certification preferred.
• A keen eye for detail with the ability to identify potential security risks and safety hazards quickly and accurately.
• A proactive, vigilant approach to maintaining a secure environment while still delivering friendly and professional guest service.
• Ability to handle high-pressure situations calmly and efficiently, ensuring a safe outcome.
• Strong communication skills, with the ability to interact with both guests and team members in a courteous and professional manner.
• A refined demeanor with the ability to engage guests in a genuine, approachable, and calm manner, ensuring…