Incident Response Manager; Armed

Incident Response Manager (Armed) Metropolitan Museum of Art
• New York, NY, US

As the Incident Response Manager, you will lead and coordinate the Museum's security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum's Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum's collection.

Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders. This includes covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination while maintaining a discreet, low-profile presence.

Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met's Security Intelligence Team to identify risks to principals, events, and the Museum's assets.

Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements, ensuring alignment with Museum policies and best practices.

Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans, ensuring the safety of guests, staff, and the Museum's collection.

Conduct threat assessments, advance planning, and post-event evaluations to identify risks, strengthen protocols, and continuously enhance the Museum's special event security posture.

Conduct pre-event briefings with contracted security vendors in coordination with the Senior Security Manager for Special Events to ensure seamless protection and operational readiness.

Coordinate with local, state, federal, and foreign law enforcement or protective agencies for advance visits, security sweeps, and joint protective operations.

Provide real-time situational awareness and on-site protective coverage, including mobile and static positions, for principals during travel, events, and public appearances.

Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests, including monitoring intelligence sources, social media, and unusual behaviors that could indicate risk.

Serve as a subject matter expert for Executive Protection, mentoring staff and leadership on protective procedures, risk management, and situational awareness.

Continuously review and enhance EP protocols, ensuring best practices in protective operations, intelligence coordination, threat mitigation, and emergency preparedness.

Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.

Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents in the Security Department's case management system.

Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response, in accordance with established protocols and legal requirements.

Proactively identify and mitigate escalating situations, using de-escalation techniques and effective verbal and non-verbal communication.

Respond to critical incidents involving the Museum's collection, fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, or other emergencies, acting as the primary liaison with law enforcement and government agencies as needed.

Security Operations & Event Support

Manage and/or directly participate in the development and implementation of security plans in support of Museum Special Events.

Oversee and directly participate in the development and execution of security plans for…